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The Benefits of Automation for Constituent Identity Verification

Government Technology Insider

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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Designing an Accessible and Equitable Experience for Constituents Accessing Unemployment Insurance

Government Technology Insider

For UI, this means that communication with constituents should include a path of action. For example, after a constituent has filed a claim, they should receive a message that thanks the applicant, validates the action, and summarizes the encounter.

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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. In 2020, GHVP partnered with Zendesk to streamline and centralize its communications as well as support employees and agencies across the state. Managing Multiple Channels.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. In 2019, the average visit time was 13 minutes, 4 seconds.

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Untapped feedback at our fingertips: a Former Police Chief’s Response to the Recent Police-Public Contact Survey

zencity

Yet, few departments exploit and leverage one of the most important data resources at their disposal – their constituents’ feedback about their operation, sense of safety, and trust in their local police. This information is paramount to success, and it is at our fingertips. About 21% (53.8

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Public Health Initiative Strategy: 10 Local Health Initiatives For Local Governments

GovPilot

2020 very quickly familiarized citizens with new everyday health expectations that they now often do try to live by. In a post COVID-19 world, there is no misunderstanding the important relationship between the public and the proper health health precautions.

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Social Media Gives an Oklahoma Agency Its Voice

GovLoop

An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media.