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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

2021 98
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FEDERAL TORTS CLAIMS ACT: Feres Doctrine Cracked? Opening of Pandora's Box or Further Encasement in Stone?

NLRG (National Legal Research Group)

The provision also sets a two-year statute of limitations except for 2017 injuries that are filed in 2020. On March 25, 2020, the Supreme Court left questions unanswered as it declined to hear the writ of certiorari filed by the Estate of Raheel Siddiqui in Siddiqui v. 2512 (2020), appealed from Siddiqui v.

2019 40
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Enabling public-private collaborations to innovate on behalf of those facing food insecurity

AWS Public Sector Blog

In 2017, Amazon was one of the first retailers to work with the USDA to build support for online utilization of Supplemental Nutrition Assistance Program (SNAP) benefits. In 2020, when the pandemic increased the need for grocery delivery, states began to quickly support online SNAP purchases.

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Improve road safety by analyzing traffic patterns with no-code ML using Amazon SageMaker Canvas

AWS Public Sector Blog

These technologies enable transportation and other government agencies to enhance the experience of constituents and provide cost-effective transportation and mobility solutions. Solution walkthrough For this blog post, we use a publicly available dataset from Kaggle.

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Times Square Alliance Streetwatch program for reporting problems in the public space

Rebuilding Place in Urban Space

Times Square in 2017. A system like report it ® gives more control to public space management organizations like BIDs and park systems to address problems more quickly than they would through the multi-step and separated 311 reporting system. A much emptier Times Square. Photo: Gary Hershorn, Getty Images. Photo: Michael Grimm.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

4 That average will change slightly each year to reflect the normal annual variation in the mix of products and borrower characteristics – for example, it was up by two basis points (bp) in 2021 over 2020, but down by the same amount from the prior year. percent to 0.49 percent to 0.49

2008 52