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Innovations in CX: Gauging Engagement

GovLoop

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” Launched in 2017, the system has received feedback from more than 10 million veterans. How do we get more feedback?

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found.

2021 98
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Improve road safety by analyzing traffic patterns with no-code ML using Amazon SageMaker Canvas

AWS Public Sector Blog

These technologies enable transportation and other government agencies to enhance the experience of constituents and provide cost-effective transportation and mobility solutions. Solution walkthrough For this blog post, we use a publicly available dataset from Kaggle.

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Community Resilience or Community Dystopia in Disaster Risk Reduction?

Disaster Planning and Emergency Management

For example, the survivors of the Grenfell Tower fire of June 2017 are united in their quest for justice and decent living conditions. This must be stronger than factionalism in the constituent population. This is an association of people from diverse backgrounds whose cohesion derives from an overwhelming emphasis on a common aim.

2013 52
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Announcing customer and guest speakers for Max Peterson’s Leadership Session at re:Invent 2022

AWS Public Sector Blog

Learn how these pioneers are paving new paths with AWS and discover how you can push boundaries and drive your mission forward for constituents. Fraser, chief technology officer (CTO) of New York City, will join Max Peterson, vice president of worldwide public sector at AWS, onstage. The next chapter for the public sector.

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Enabling public-private collaborations to innovate on behalf of those facing food insecurity

AWS Public Sector Blog

In 2017, Amazon was one of the first retailers to work with the USDA to build support for online utilization of Supplemental Nutrition Assistance Program (SNAP) benefits. But some of these services can cost up to $15 a plate, and in the past, few could be paid for with nutrition assistance programs.

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FEDERAL TORTS CLAIMS ACT: Feres Doctrine Cracked? Opening of Pandora's Box or Further Encasement in Stone?

NLRG (National Legal Research Group)

The provision also sets a two-year statute of limitations except for 2017 injuries that are filed in 2020. However, Congress could also act again in a future NDAA, with enough pressure from constituents. Claims are limited to medical malpractice claims against military medical personnel at military medical facilities.

2019 40