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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

2021 98
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FEDERAL TORTS CLAIMS ACT: Feres Doctrine Cracked? Opening of Pandora's Box or Further Encasement in Stone?

NLRG (National Legal Research Group)

The provision also sets a two-year statute of limitations except for 2017 injuries that are filed in 2020. 2013) ("We can think of no other judicially-created doctrine which has been criticized so stridently, by so many jurists, for so long [as the Feres doctrine]."). United States , 733 F.3d 3d 871, 878 (9th Cir. App'x 484 (6th Cir.

2019 40
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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

Through 2013, the fee moved up strongly as part of the FHFA’s push to raise the cost of GSE mortgages in an attempt to “crowd in” more private market capital into mortgage lending. In this case, that means that primary market lenders, a very important constituency in the U.S. 6] It was officially adopted in 2017. [7]

2008 52
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Community Resilience or Community Dystopia in Disaster Risk Reduction?

Disaster Planning and Emergency Management

In disaster risk reduction circles, there is an almost desperate reliance on 'community' and a strong growth in studies and plans to "involve the community" in facing up to risks and impacts (Berkes and Ross 2013). This must be stronger than factionalism in the constituent population. I need not repeat them here. Statler and R.

2013 52