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McKinsey technology trends outlook 2024

McKinsey Public & Social Sector Insights

Which technology trends matter most for companies in 2024? New analysis by the McKinsey Technology Council highlights the adoption, development, and industry effects of advanced technologies.

2024 145
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2023-2024 Supreme Court Term Roundup: Decisions Important to Local Government

NLC (National League of Cities)

In their 2023-2024 term, the Supreme Court of the United States (SCOTUS) issued decisions that directly impact local governments on issues including the constitutionality of collecting impact fees, local authority to make regulations on the matter of homelessness, Title VII employment issues and public officials’ usage of social media.

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Where is customer care in 2024?

McKinsey Public & Social Sector Insights

For customer care leaders, 2024 could be a transformative year. Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center.

2024 139
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What to read next: McKinsey’s 2024 annual book recommendations

McKinsey Public & Social Sector Insights

Here’s our 2024 list, recommended by CEOs, founders, editors in chief, and other global leaders. Looking for your next book? Each year, McKinsey seeks out the best books in business, technology, workplace culture, and more.

Books 111
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Facility Maintenance Trends for 2024: What's Changing in the Industry?

This comprehensive article delves into the transformative trends reshaping local government facility maintenance in anticipation of 2024. From embracing smart technology for efficient management, sustainability's pivotal role to data-driven decision-making, workforce upskilling, and predictive maintenance strategies, each aspect is explored.

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Business news to watch in 2024

McKinsey Public & Social Sector Insights

As economies in Asia evolve in 2024, they have the potential to shape the next normal. We talk to business media leaders about their views on the year that was and the year ahead.

2024 113
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Global Economics Intelligence executive summary, January 2024

McKinsey Public & Social Sector Insights

The global economy was more resilient than anticipated in 2023, but there were patchy bright spots; 2024 brings further ambiguity.

2024 141