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Where is customer care in 2024?

McKinsey Public & Social Sector Insights

For customer care leaders, 2024 could be a transformative year. Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center.

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The Philippine economy in 2024: Stronger for longer?

McKinsey Public & Social Sector Insights

The Philippine economy was more resilient than expected in 2023—current projections indicate that it could again achieve healthy growth in 2024.

2024 125
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The Philippines economy in 2024: Stronger for longer?

McKinsey Public & Social Sector Insights

The Philippine economy was more resilient than expected in 2023—current projections indicate that it could again achieve healthy growth in 2024.

2024 98
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Global Economics Intelligence executive summary, January 2024

McKinsey Public & Social Sector Insights

The global economy was more resilient than anticipated in 2023, but there were patchy bright spots; 2024 brings further ambiguity.

2024 125
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Facility Maintenance Trends for 2024: What's Changing in the Industry?

This comprehensive article delves into the transformative trends reshaping local government facility maintenance in anticipation of 2024. From embracing smart technology for efficient management, sustainability's pivotal role to data-driven decision-making, workforce upskilling, and predictive maintenance strategies, each aspect is explored.

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WEST 2024: Artificial Intelligence Still Needs a Human Touch

FedTech Magazine

Speaking at WEST 2024 in San Diego, several officials talked about the coming use of AI in the Navy’s future hybrid fleet, a combination of manned and unmanned vessels. Chief of Naval Operations Adm.

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February 2024 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Microsoft 365 IP and URL Endpoint Updates Documentation - Office 365 IP Address and URL web service January 30, 2024 - GCC December 1, 2023 – GCC High October 30, 2023 - DOD They may of course view all Message Center posts in their tenant admin center as well!