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Where is customer care in 2024?

McKinsey Public & Social Sector Insights

For customer care leaders, 2024 could be a transformative year. Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center.

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Extreme Connect 2024: Texas Officials Spotlight Cybersecurity Cooperation

State Tech Magazine

Crawford and Seguin CIO Shane McDaniel addressed a sold-out audience on a very busy and productive day at Extreme Connect 2024, emphasizing that cybersecurity cooperation between levels of government remains top of mind for them, in Fort Worth, Texas.

2024 116
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The Philippine economy in 2024: Stronger for longer?

McKinsey Public & Social Sector Insights

The Philippine economy was more resilient than expected in 2023—current projections indicate that it could again achieve healthy growth in 2024.

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Global Economics Intelligence executive summary, January 2024

McKinsey Public & Social Sector Insights

The global economy was more resilient than anticipated in 2023, but there were patchy bright spots; 2024 brings further ambiguity.

2024 134
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Facility Maintenance Trends for 2024: What's Changing in the Industry?

This comprehensive article delves into the transformative trends reshaping local government facility maintenance in anticipation of 2024. From embracing smart technology for efficient management, sustainability's pivotal role to data-driven decision-making, workforce upskilling, and predictive maintenance strategies, each aspect is explored.

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2024 RISE Awardee Announced

Homeroom

Department of Education (ED) Continue Reading The post 2024 RISE Awardee Announced appeared first on ED.gov Blog. A charge: Shine a Light on the staff that have been designed to have such impact within the school walls. These staff are often not highlighted nor recognized nearly enough.

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State of Grocery Europe 2024: Signs of Hope

McKinsey Public & Social Sector Insights

Although economic uncertainty will likely persist in 2024, grocery retailers could fuel profitable growth by future-proofing the assortment, driving efficiency savings, and monetizing retail media.

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