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Where is customer care in 2024?

McKinsey Public & Social Sector Insights

For customer care leaders, 2024 could be a transformative year. Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center.

2024 137
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The Philippine economy in 2024: Stronger for longer?

McKinsey Public & Social Sector Insights

The Philippine economy was more resilient than expected in 2023—current projections indicate that it could again achieve healthy growth in 2024.

2024 130
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The 2024 Cyber Agenda: Urgency Drives Innovation

GovLoop

The National Institute of Standards and Technology has published three draft standards for quantum-resistant encryption tools , which are expected to be finalized in 2024. This article appeared in our guide, “The 2024 Cyber Agenda.”

2024 116
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The Philippines economy in 2024: Stronger for longer?

McKinsey Public & Social Sector Insights

The Philippine economy was more resilient than expected in 2023—current projections indicate that it could again achieve healthy growth in 2024.

2024 118
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Facility Maintenance Trends for 2024: What's Changing in the Industry?

This comprehensive article delves into the transformative trends reshaping local government facility maintenance in anticipation of 2024. From embracing smart technology for efficient management, sustainability's pivotal role to data-driven decision-making, workforce upskilling, and predictive maintenance strategies, each aspect is explored.

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Global Economics Intelligence executive summary, January 2024

McKinsey Public & Social Sector Insights

The global economy was more resilient than anticipated in 2023, but there were patchy bright spots; 2024 brings further ambiguity.

2024 138
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Time to move: Sporting goods 2024

McKinsey Public & Social Sector Insights

Many sporting goods executives are looking to 2024 with more optimism. But in the year ahead, they will need to adapt to shifting consumer preferences, revisit planning practices, embrace ecosystems, and take action on sustainability.

2024 117