The 2025 Business Owner Survey delivers key insights for cities, counties, and state agencies working to enhance online services. Top insights: 97% of business owners say digital access to government services is essential. Licensing and tax processes remain outdated, slowing efficiency and increasing administrative burdens. Younger entrepreneurs expect fully online, self-service options, signaling a need for modernization.

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Get this municipal maintenance guide that provides municipalities with a detailed and structured approach to maintaining city infrastructure. This guide outlines systematic inspection procedures and best practices, ensuring the safety, longevity, and operational efficiency of municipal assets. From roadways and bridges to public buildings and utilities, the guide covers all aspects of municipal maintenance.

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The holiday season brings joy and celebration, but it also introduces unique challenges for municipal operations. From ensuring safe snow removal and managing icy sidewalks to organizing festive events and addressing increased community needs, municipalities play a critical role in keeping residents safe and operations running smoothly. This eBook provides actionable safety tips to help your team navigate the holiday season effectively, protect staff and citizens, and ensure compliance with safe

Government agencies that rely on tax revenue to fund critical services and infrastructure are finding it more urgent than ever to bridge the gap between under-reported tax revenue and taxpayers’ understanding of the processes. This is especially true as things like short-term rentals (STRs) have grown in popularity and become new sources of income for residents.

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

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This guide addresses the unique operational challenges faced by smaller municipalities, such as limited resources, budget constraints, and diverse community needs. By leveraging digital tools, City Managers and Municipal Chief Administrative Officers (CAOs) can streamline workflows, enhance communication, and improve service delivery. The guide covers identifying operational challenges, choosing the right software, and implementing digital solutions.

Many business license applications still can't be completed online, creating a frustrating user experience and lowering compliance. Shifting to a digital process makes it easier for staff and businesses alike. This guide covers: How to build a licensing and registration experience that works for your staff and local businesses. Why technology is your best partner for improving licensing and registration compliance.

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In a rapidly evolving landscape, the integration of digital software into Public Works teams has become imperative. This shift presents an opportunity to transcend traditional approaches, unlocking new levels of efficiency, cost savings, and fostering a culture of continuous improvement. This eBook offers comprehensive strategies to navigate this transformation.

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Dive into this comprehensive guide to inclusivity and accessibility! This handbook equips you with indispensable insights and practical strategies to ensure every space welcomes all. Whether you're an inspector, designer, or municipal employee, streamline compliance with regulations while fostering genuine inclusivity. From detailed checklists to case studies, we cover every aspect, empowering you to create environments that prioritize accessibility without compromising service.

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Dive into the world of playground safety with this complimentary guide. It offers a detailed exploration of essential practices to ensure the utmost safety for children. Delve into inspection techniques, from assessing equipment conditions to evaluating surfacing materials. Gain insights into maintenance strategies to keep playgrounds in top-notch condition year-round.

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Discover comprehensive strategies for optimizing operations and achieving cost efficiency! This document offers insights into efficient inspections, data-driven decision-making, goal alignment, and resource optimization. It empowers local governments and maintenance departments to streamline operations and ensure significant cost savings. From aligning maintenance goals with community needs to leveraging data for strategic planning, this guide provides a roadmap for smoother, more reliable opera

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Unlock the potential of sustainable facility management! This guide empowers small local governments to lead with climate-resilient infrastructure, energy efficiency, waste reduction, and more. Elevate your community's resilience, reduce costs, and embrace eco-friendly practices. Discover the role of facility maintenance teams in green cleaning, sustainability analyses, and infrastructure upgrades.

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This comprehensive article delves into the transformative trends reshaping local government facility maintenance in anticipation of 2024. From embracing smart technology for efficient management, sustainability's pivotal role to data-driven decision-making, workforce upskilling, and predictive maintenance strategies, each aspect is explored. Insights into outsourcing collaborations, digital twins, safety enhancements, and the broader industry evolution highlight the critical adaptation needed.

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In a rapidly evolving landscape, the integration of digital software into Public Works teams has become imperative. This shift presents an opportunity to transcend traditional approaches, unlocking new levels of efficiency, cost savings, and fostering a culture of continuous improvement. This article offers comprehensive strategies to navigate this transformation.

Digital transformation is reshaping government interactions, bringing agencies closer to the communities they serve. However, while many have adopted new digital tools, few have implemented comprehensive strategies to maximize their benefits. Our Strategic Workbook for Modern Government offers a step-by-step guide to developing a sustainable digital strategy.

Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.

PA TIMES Magazine is a publication of the American Society for Public Administration (ASPA), a not-for-profit corporation. This edition focused on diversity, equity and inclusion in public administration, including guest columns, insights for the field and interviews with city government DEI officers about their work at the local level.