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Automated End-to-End Testing Helps Enable Better Constituent Experiences

Government Technology Insider

While agencies have made great strides towards improving constituent experiences, there is often complexity and confusion when constituents have to navigate multiple forms, processes, or levels of government to request services. Consequently, constituents have demanded more unified digital experiences.

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Make Secure Constituent Engagements Stress-Free

GovLoop

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Download this quick resource to learn why an identity-driven network defense could be the key to minimizing frustration for constituents and for agencies.

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Think of Your Constituents as End Users

GovLoop

Is it just the government employee, or is it also the local constituent? When developing new applications, you want to include the end user in the process. But when it comes to using open data to tackle local problems, who counts as the end user?

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Sullivan County debuts generative AI chatbot, Saige, to answer constituent FAQs

Google Public Sector

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. Our offices get more efficient, people get answers faster, and every interaction we have with a constituent helps inform the next.

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How To Combat Common Constituent Misconceptions About Local Government With GovPilot

GovPilot

While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability. From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis.

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The Benefits of Automation for Constituent Identity Verification

Government Technology Insider

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. Artificial Intelligence (AI) has been core to helping agencies achieve these goals.