GovPilot

AUGUST 22, 2022

Most (if not all) local government departments interact with constituents every day, especially when it comes to accepting and processing various applications, inspections, or document requests. and cost governments far too much in staff time and money.

Constituents 52

Constituents Local Government 2022 Government Relations 52

AWS Public Sector Blog

SEPTEMBER 2, 2022

To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.

Constituents 98

Constituents Laws Public Safety Public Sector 98

GovLoop

JULY 10, 2023

So whether you’re designing workflows, developing applications, directly serving constituents or managing agency teams, you can improve citizen experiences by strengthening the Entice and Extend phases. If you don’t extend the experience, users might not continue to benefit from the service.

Constituents 98

Constituents Engagement Government Development 98

Government Technology Insider

JUNE 22, 2023

For UI, this means that communication with constituents should include a path of action. For example, after a constituent has filed a claim, they should receive a message that thanks the applicant, validates the action, and summarizes the encounter.

Constituents 52

Constituents Government Communications Public Service 52

GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. This article first appeared in our “ Guide to Building Constituent Engagement. Automation for Easy Interaction. Get the guide.

Constituents 59

Constituents Government Agency Government Outreach 59

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

Constituents 52

Constituents Government Agency Government Budgeting 52

Google Public Sector

NOVEMBER 15, 2022

For scenarios where constituents are dealing with custom documents where a pre-built model may not exist, we offer Document AI Workbench. There may be scenarios where you want to extract additional fields or improve accuracy with your own documents. We now offer the ability to transfer learning or uptrain a pre-built model.

Constituents 84

Constituents Document Government Government Agency 84

GCN

OCTOBER 27, 2023

As more Americans grow concerned about how their personal data is being used and shared, a new report offers state and local agencies tips on how to handle it responsibly in order to avoid further eroding trust.

Constituents 56

Constituents Government 56

GCN

MARCH 14, 2023

COMMENTARY | With AI-enabled answer engines, users can ask complete questions and get the correct answer regardless of how they phrase the question.

Constituents 89

Constituents Information 89

GovLoop

NOVEMBER 16, 2023

With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite

Constituents 94

Constituents Local Government Government Download 94

GovPilot

JULY 5, 2023

In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents.

Local Government 105

Local Government Government Constituents 2023 105

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features.

Constituents 95

Constituents Government Local Government Economic Development 95

GCN

NOVEMBER 1, 2023

Supreme Court wrestled in two important cases over whether public officials acted improperly in blocking constituents on their personal social media accounts.

Social Media 130

Social Media Constituents Definition Accountability 130

GovPilot

OCTOBER 5, 2023

No longer will construction applications and permits be only paper based and manually processed, constituents and contractors will be able to access these forms at any time, from anywhere. This bill requires local governments in the Garden state to leverage a digital platform for all construction related applications and permits.

Local Government 98

Local Government Government Laws Constituents 98

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

Security 98

Security Constituents Government Communications 98

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” Is it better to hear complaints about a city’s garbage pickup or hear no complaints at all? How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Government 59

NLC (National League of Cities)

OCTOBER 6, 2023

For the first time in 30 years, NLC launched a new Constituency Group at its Congressional City Conference in Washington, DC. In March 2023, Local Indigenous Leaders joined NLC’s five other constituency groups […] Source

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2023 Constituents 81

GovPilot

NOVEMBER 30, 2023

Local government officials serve as the backbone of community governance, holding the responsibility of representing the interests of their constituents and overseeing the functioning of local administrative affairs.

Constituents 52

Constituents Local Government Government Budgeting 52

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Generative AI empowers agencies with an always-on AI collaborator, helping workers be more collaborative, creative, and productive.

Public Sector 98

Public Sector Constituents Security Government 98

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 96

Public Sector Constituents Local Government Translation 96

Government Technology Insider

NOVEMBER 20, 2023

These are good user experience design and language constituents can understand. Using technology to provide this service results in a consistent and efficient process of informing constituents, making the government system much more transparent to users. Both impact on how well the system works for users.

2023 64

2023 Constituents Government Government Agency 64

NLC (National League of Cities)

OCTOBER 10, 2023

As we conclude the month-long observance of Hispanic Heritage Month, we wrapped up our blog series by inviting members of NLC’s Hispanic Elected Local Officials (HELO) constituency group to call out their role models and highlight any exciting events occurring in their community to commemorate this significant month.

Constituents 98

Constituents Events Blog 98

State Tech Magazine

NOVEMBER 30, 2023

To meet constituents where they were, state and local governments needed to modernize citizen resources and services quickly and accept emerging technologies. Since the pandemic began, cities across the country have been on a fast track to digital transformation.

Constituents 60

Constituents Local Government Strategic Planning 2023 60

NLC (National League of Cities)

SEPTEMBER 29, 2022

Last month Indigov, a leading constituent engagement solution and NLC Partner, met with Mayor Benjamin for a talk about constituent communication. Stephen Benjamin served the people of Columbia, SC as mayor for 12 years and has also worked as President of the U.S. Conference of Mayors and the African American Mayors Association.

Engagement 111

Engagement Constituents Communications 111

GovPilot

OCTOBER 5, 2023

At a time when municipal governments are having more difficulty filling employee roles than ever before, and constituents increasingly expect online services, automation is a smart, modern option to keep municipalities operating efficiently despite roadblocks or a lack of employee manpower.

Local Government 52

Local Government Public Sector Government Constituents 52

GCN

OCTOBER 21, 2023

As violence in the Middle East rages on, governors are making sure constituents—and the world—know where they stand on the conflict. Plus, more news to use from around the country in this week's State and Local Roundup.

Constituents 72

Constituents Management 72

GovPilot

DECEMBER 4, 2023

From providing support for essential services, to upholding the integrity of their community, these officials in many ways have the wellbeing of their constituents in their hands. Local government officials play a pivotal role in their local communities.

Local Government 52

Local Government Government Constituents Security 52

GovPilot

SEPTEMBER 14, 2023

Elizabeth, NJ selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services. Learn about the helpful government software utilized in Elizabeth.

Government 52

Government Constituents Management Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Government 52

Government Constituents Management 2023 52

GovPilot

NOVEMBER 17, 2023

The New Jersey City expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Government 52

Government Constituents Management 2023 52

GovPilot

NOVEMBER 17, 2023

The NJ Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Government 52

Government Constituents Management 2023 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Government 52

Government Constituents Management 2023 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Government 52

Government Constituents Management 2023 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Government 52

Government Constituents Management 2023 52

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

Constituents 103

Constituents Document Government Government Agency 103

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovPilot

NOVEMBER 13, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Government 52

Government Constituents Management 2023 52