GovLoop

AUGUST 18, 2023

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Download this quick resource to learn why an identity-driven network defense could be the key to minimizing frustration for constituents and for agencies.

Constituents 97

Constituents Engagement Security Local Government 97

State Tech Magazine

SEPTEMBER 7, 2022

In some cases, strengthened budgets have produced fresh opportunities, and officials across the country are pushing tech projects to improve the lives of their constituents. As state and local IT officials emerge from the difficult terrain of the past few years, they are looking forward with renewed optimism.

Local Government 332

Local Government Government Constituents Budgeting 332

State Tech Magazine

AUGUST 22, 2024

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. One piece of that equation is often contact centers.

Local Government 300

Local Government Government Public Face Security 300

State Tech Magazine

JUNE 24, 2024

Critically, constituents expect citizen and business services to be available when they need them. However, those expectations are changing post-pandemic with the rapid advancement of technology and the relentless focus on user experiences from some of the most innovative companies in the world.

Government 293

Government Constituents Local Government 293

State Tech Magazine

JUNE 12, 2024

Hybrid work enables improved constituent service delivery and can help governments attract and retain top talent. Forward-thinking organizations recognize the value of flexible work arrangements, not just as a temporary solution but also to drive lasting improvements in service delivery and employee engagement.

Constituents 283

Constituents Government Agency Engagement Security 283

GovLoop

JANUARY 9, 2024

Is it just the government employee, or is it also the local constituent? When developing new applications, you want to include the end user in the process. But when it comes to using open data to tackle local problems, who counts as the end user?

Constituents 105

Constituents Government Employee Government Agency Development 105

State Tech Magazine

MAY 25, 2023

Across the political spectrum, state and local government leaders are grappling with how to respond to these challenges to best transform services and deliver for their constituents. From workforce shortages to cyberthreats, state and local government IT leaders face unprecedented political and technological forces.

Local Government 306

Local Government Government Constituents 306

AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

Constituents 130

Constituents Campaign Implementation Public Sector 130

AWS Public Sector Blog

APRIL 21, 2025

Cloud technologies like artificial intelligence (AI) offer new opportunities to improve operational efficiency while driving better outcomes for students and constituents.

Local Government 130

Local Government Education Government Public Sector 130

GovLoop

JULY 20, 2023

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

Constituents 75

Constituents Social Media Nonprofit Engagement 75

State Tech Magazine

AUGUST 24, 2023

Cities around the world are increasingly investing in smart city technology to deliver economic, social and environmental benefits for their constituents. As the adoption of this technology grows, so too must the underlying technology infrastructure and applications.

Constituents 246

Constituents Government 246

GovLoop

APRIL 30, 2025

To get feedback from constituents, agencies often ask them to complete a short survey when they visit a website or conduct a transaction. But while a survey can provide useful information, its value is limited because you only know what constituents tell you.

Constituents 80

Constituents Local Government Engagement Government 80

GovLoop

DECEMBER 23, 2024

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. Make Sure Youre Improving Constituent Experiences Sometimes, internal improvements make things easier for agency employees. If youre going for a public audience, keep it simple.

Elected Officials 99

Elected Officials Constituents Engagement Communications 99

Google Public Sector

NOVEMBER 15, 2022

For scenarios where constituents are dealing with custom documents where a pre-built model may not exist, we offer Document AI Workbench. There may be scenarios where you want to extract additional fields or improve accuracy with your own documents. We now offer the ability to transfer learning or uptrain a pre-built model.

Constituents 98

Constituents Government Government Agency Public Sector 98

State Tech Magazine

APRIL 13, 2023

That said, constituents still expect instant gratification, and the risks associated with not evolving to keep pace with those expectations haven’t changed. Constituents expect fast, accurate service across any channels that they use.

Constituents 184

Constituents Public Sector 184

AWS Public Sector Blog

APRIL 15, 2025

Improving efficiency and constituent support with AI and data-driven government solutions Artificial intelligence (AI) is transforming the way GovTechs help government agencies streamline operations and improve overall efficiencies. Amazon Pinpoint makes personalized outbound messaging campaigns simple.

Public Safety 130

Public Safety Public Sector Government Agency Constituents 130

GovLoop

JANUARY 15, 2025

Topics include: Four common mistakes that agencies make in their identity verification programs How to reduce the “time tax” on constituents using services that require identity verification The importance of having transparency into the verification process, providing context for each decision made Favorite

Security 103

Security Constituents Public Sector Laws 103

GCN

JUNE 28, 2024

A survey could help illuminate for policymakers which housing reforms are more popular than others with a swing group of voters.

Constituents 97

Constituents Housing Management 97

American City & Country

NOVEMBER 4, 2024

Effect on relationships ‘limited’ Among city and county leaders surveyed, 16% said polarization was negatively affecting relationships between local government staff and constituents. Polarizing statements lead to a lot of mistrust between constituents and county election offices,” a local elected official surveyed stated.

Local Government 105

Local Government Elected Officials Government Social Media 105

Google Public Sector

MAY 2, 2024

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. Our offices get more efficient, people get answers faster, and every interaction we have with a constituent helps inform the next.

Constituents 67

Constituents Implementation Public Sector Operations 67

State Tech Magazine

MARCH 7, 2024

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline.

Public Sector 184

Public Sector Development Constituents Local Government 184

GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

Constituents 52

Constituents Voting Local Government Government 52

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

Translation 200

Translation Constituents Public Sector Local Government 200

State Tech Magazine

FEBRUARY 1, 2023

During pandemic lockdowns, citizens could not enter many government facilities, and agencies still had a duty to facilitate everyday transactions with their constituents. State and local governments have accelerated the pace of digital transformation in recent years as they required more cloud computing power to fulfill citizen services.

Government 184

Government Security Constituents Local Government 184

State Tech Magazine

SEPTEMBER 3, 2024

Constituents, for their part, are still generally distrustful of AI. Many decision-makers remain concerned about a lack of comprehensive high-level policies governing AI's use, and others have a general sense of unpreparedness to integrate AI into existing workflows. Despite these apprehensions, many agencies are exploring AI use cases.

Constituents 167

Constituents Local Government Operations Government 167

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Trend #4: AI-powered constituent experience: seamless and personalized In 2025, AI will help improve citizen experiences. Artificial intelligence (AI) is no longer a futuristic concept.

Public Sector 88

Public Sector Constituents Security Government Employee 88

Careers in Government

JANUARY 25, 2024

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Building Digital Excellence: Overcoming Web Development Staffing Obstacles in Government appeared first on Careers in Government.

Development 162

Development Social Media Government Constituents 162

State Tech Magazine

NOVEMBER 30, 2023

To meet constituents where they were, state and local governments needed to modernize citizen resources and services quickly and accept emerging technologies. Since the pandemic began, cities across the country have been on a fast track to digital transformation.

Strategic Planning 176

Strategic Planning Constituents Local Government Budgeting 176

AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.

Constituents 130

Constituents Outreach Communications Engagement 130

State Tech Magazine

OCTOBER 31, 2023

And what more can CIOs do to create a smooth experience for their constituents? As CIOs chart a course forward, what is on the horizon for digital transformation? How are they harnessing new and refreshed technologies to enhance citizen services? Minnesota CIO Tarek Tomes and Ohio CIO Katrina Flory share their perspectives.

Constituents 167

Constituents Government 167

Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

Constituents 52

Constituents Strategic Planning Social Services Public Sector 52

AWS Public Sector Blog

JULY 23, 2024

The AWS Champions program recognizes individuals and organizations pioneering meaningful, cloud-powered change to improve outcomes, build resilience, and accelerate progress in service of their respective missions, constituents, and communities.

Local Government 182

Local Government Education Constituents Government 182

AWS Public Sector Blog

JANUARY 27, 2025

The result is a more agile, responsive, and effective public sector that can better meet the needs of its constituents. This allows agencies to focus on delivering value to citizens rather than dealing with infrastructure complexities. Next steps To review the technical solution for this blog, see the GitHub repo for this post.

Public Sector 263

Public Sector Implementation Public Health Operations 263

Careers in Government

FEBRUARY 23, 2024

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Politics in the Workplace: Navigating the Delicate Balance for Veterans Reentering the Civilian Workforce appeared first on Careers in Government.

Social Media 147

Social Media Constituents Communications Government 147

State Tech Magazine

MARCH 28, 2024

And recent research from Indeed shows that constituents and employees are increasingly demanding responsible sustainability practices. Actively supporting sustainability initiatives gives governments the chance to participate in the environmentally conscious actions their communities want, while supporting their public lands.

Sustainability 157

Sustainability Constituents Local Government Government Agency 157

State Tech Magazine

MARCH 13, 2024

Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local government agencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.

Government 157

Government Local Government Constituents Government Agency 157

State Tech Magazine

DECEMBER 13, 2023

At the state and local level, constituents still must write checks and even go in-person to government offices to handle what could be routine payments. From banking to buying and beyond, digital transactions are now the norm — except in government. This started to change during the pandemic.

Government 157

Government Constituents Operations 157