GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Events 59

GovPilot

AUGUST 22, 2022

Most (if not all) local government departments interact with constituents every day, especially when it comes to accepting and processing various applications, inspections, or document requests. and cost governments far too much in staff time and money.

Constituents 52

Constituents 2022 Local Government Government Relations 52

AWS Public Sector Blog

SEPTEMBER 2, 2022

To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.

Constituents 98

Constituents Laws Public Safety Webinar 98

GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. This article first appeared in our “ Guide to Building Constituent Engagement. Automation for Easy Interaction. Get the guide.

Constituents 59

Constituents Engagement Government Agency Outreach 59

Government Technology Insider

JUNE 22, 2023

For UI, this means that communication with constituents should include a path of action. For example, after a constituent has filed a claim, they should receive a message that thanks the applicant, validates the action, and summarizes the encounter.

Constituents 52

Constituents Communications Translation Definition 52

GovLoop

JULY 10, 2023

So whether you’re designing workflows, developing applications, directly serving constituents or managing agency teams, you can improve citizen experiences by strengthening the Entice and Extend phases. If you don’t extend the experience, users might not continue to benefit from the service.

Constituents 98

Constituents Engagement Development Article 98

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

Constituents 52

Constituents Government Agency Budgeting Government 52

GovPilot

APRIL 3, 2024

Local governments have many responsibilities and tasks they have to complete everyday, but one thing they often neglect is maintaining a robust marketing strategy. Most ask, “Why do governments need a marketing strategy?”

Constituents 52

Constituents Engagement Government Local Government 52

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Article 2024 102

GCN

OCTOBER 27, 2023

As more Americans grow concerned about how their personal data is being used and shared, a new report offers state and local agencies tips on how to handle it responsibly in order to avoid further eroding trust.

Constituents 57

Constituents Government 57

GCN

MARCH 14, 2023

COMMENTARY | With AI-enabled answer engines, users can ask complete questions and get the correct answer regardless of how they phrase the question.

Constituents 86

Constituents Information 86

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

GCN

MARCH 15, 2024

The Supreme Court unanimously found in a pair of cases that whether a government official can block a constituent on their personal social media account hinges on if a post is a state action or is private conduct.

Social Media 135

Social Media Constituents Accountability Government 135

GovLoop

FEBRUARY 2, 2024

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. They might not know they need a liquor license for that. Improving the Employee Experience: GenAI can make government employees more efficient and productive.

Constituents 102

Constituents Government Employee Download Government Agency 102

GovPilot

JULY 5, 2023

In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents.

Local Government 105

Local Government Constituents Government 2023 105

GovLoop

NOVEMBER 16, 2023

With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite

Constituents 94

Constituents Engagement Download Local Government 94

GCN

NOVEMBER 1, 2023

Supreme Court wrestled in two important cases over whether public officials acted improperly in blocking constituents on their personal social media accounts.

Social Media 132

Social Media Definition Constituents Accountability 132

GovPilot

APRIL 9, 2024

While dealing with these daily tasks, local government officials also must ask themselves the question, “How can we effectively share information and better communicate with our constituents?”

Press Release 52

Press Release Local Government Constituents Government 52

GCN

JANUARY 29, 2024

COMMENTARY | As in the federal and state governments, local elected officials are more likely to be white than their constituents. At times, such as with school boards, the differences are particularly stark.

Elected Officials 97

Elected Officials Local Government Government Constituents 97

NLC (National League of Cities)

OCTOBER 6, 2023

For the first time in 30 years, NLC launched a new Constituency Group at its Congressional City Conference in Washington, DC. In March 2023, Local Indigenous Leaders joined NLC’s five other constituency groups […] Source

2023 81

2023 Constituents 81

GovPilot

OCTOBER 5, 2023

No longer will construction applications and permits be only paper based and manually processed, constituents and contractors will be able to access these forms at any time, from anywhere. This bill requires local governments in the Garden state to leverage a digital platform for all construction related applications and permits.

Local Government 98

Local Government Laws Constituents Government 98

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

Security 98

Security Constituents Communications Download 98

GovPilot

FEBRUARY 21, 2024

One of the most strenuous tasks that local government officials must face on a daily basis is keeping constituents on their side. It is a necessity that constituents feel heard and supported by leadership, and an important ingredient to this is to build trust and honesty in this relationship.

Local Government 52

Local Government Constituents Government Leadership 52

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 94

Public Sector Translation Constituents Document 94

NLC (National League of Cities)

SEPTEMBER 29, 2022

Last month Indigov, a leading constituent engagement solution and NLC Partner, met with Mayor Benjamin for a talk about constituent communication. Stephen Benjamin served the people of Columbia, SC as mayor for 12 years and has also worked as President of the U.S. Conference of Mayors and the African American Mayors Association.

Engagement 111

Engagement Constituents Communications 111

State Tech Magazine

MARCH 28, 2024

And recent research from Indeed shows that constituents and employees are increasingly demanding responsible sustainability practices. Actively supporting sustainability initiatives gives governments the chance to participate in the environmentally conscious actions their communities want, while supporting their public lands.

Sustainability 61

Sustainability Local Government Constituents Government Agency 61

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 96

Constituents 2024 Management Download 96

GovPilot

FEBRUARY 27, 2024

From accountability and transparency to fostering community engagement, local governments should adhere to some key basic principles outlined below, which promote effective governing and address the needs of all constituents.

Local Government 52

Local Government Government Constituents Community Engagement 52

NLC (National League of Cities)

OCTOBER 10, 2023

As we conclude the month-long observance of Hispanic Heritage Month, we wrapped up our blog series by inviting members of NLC’s Hispanic Elected Local Officials (HELO) constituency group to call out their role models and highlight any exciting events occurring in their community to commemorate this significant month.

Constituents 98

Constituents Events Blog 98

State Tech Magazine

MARCH 7, 2024

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline.

Public Sector 72

Public Sector Development Constituents Local Government 72

GovLoop

APRIL 4, 2024

Some of the ways that agencies can put GenAI to work include: Improving the Constituent Experience: GenAI can help staff answer constituent questions and guide them to find the answers they need.

Government 45

Government Constituents Government Employee Security 45

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Generative AI empowers agencies with an always-on AI collaborator, helping workers be more collaborative, creative, and productive.

Public Sector 96

Public Sector Security Constituents Download 96

Careers in Government

FEBRUARY 23, 2024

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Politics in the Workplace: Navigating the Delicate Balance for Veterans Reentering the Civilian Workforce appeared first on Careers in Government.

Social Media 59

Social Media Constituents Communications Government 59

Careers in Government

JANUARY 25, 2024

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Building Digital Excellence: Overcoming Web Development Staffing Obstacles in Government appeared first on Careers in Government.

Development 64

Development Social Media Government Constituents 64

GCN

OCTOBER 13, 2022

Efforts to improve customer experience and build trust risk failure if agencies don’t put in the time required to fully understand customer needs and how constituents perceive their interactions with government.

Constituents 114

Constituents Government 114

State Tech Magazine

MAY 25, 2023

Across the political spectrum, state and local government leaders are grappling with how to respond to these challenges to best transform services and deliver for their constituents. From workforce shortages to cyberthreats, state and local government IT leaders face unprecedented political and technological forces.

Local Government 121

Local Government Government Constituents 121

State Tech Magazine

MARCH 13, 2024

Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local government agencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.

Government 61

Government Local Government Constituents Government Agency 61