NLC (National League of Cities)

SEPTEMBER 29, 2022

Last month Indigov, a leading constituent engagement solution and NLC Partner, met with Mayor Benjamin for a talk about constituent communication. Stephen Benjamin served the people of Columbia, SC as mayor for 12 years and has also worked as President of the U.S. Conference of Mayors and the African American Mayors Association.

Engagement 111

Engagement Constituents Communications 111

GovPilot

NOVEMBER 4, 2024

Modern Engagement Strategies Traditional Engagement Strategies Modern Engagement Strategies How To Get the Most Out of Citizen Engagement Initiatives Who Is Citizen Engagement For? How Much Time Does It Take to Build Effective Citizen Engagement? What Else Is Trending in Citizen Engagement?

Engagement 52

Engagement Government Community Engagement Local Government 52

GovLoop

JANUARY 9, 2024

Is it just the government employee, or is it also the local constituent? When developing new applications, you want to include the end user in the process. But when it comes to using open data to tackle local problems, who counts as the end user?

Constituents 105

Constituents Government Employee Government Agency Development 105

GovLoop

JULY 20, 2023

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

Constituents 75

Constituents Social Media Nonprofit Engagement 75

GovLoop

JULY 10, 2023

Narrowing the 5Es of Experience HX designers use the 5Es of human experience to design robust and complete experiences: Entice, Enter, Engage, Exit, Extend. The three middle Es – Enter, Engage, Exit – occur by default in any user interaction. In many agency-citizen interactions, that engagement involves applying for benefits.

Constituents 98

Constituents Engagement Development Campaign 98

AWS Public Sector Blog

JANUARY 27, 2025

Amazon Bedrock Agent : The interface for orchestration and task analysis through which users engage with the solution. The result is a more agile, responsive, and effective public sector that can better meet the needs of its constituents. Amazon Bedrock Agent Action Group : Manages the actions performed by the agent.

Public Sector 263

Public Sector Implementation Public Health Operations 263

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Building Engagement Through Trust.

Constituents 59

Constituents Social Media Communications Engagement 59

AWS Public Sector Blog

DECEMBER 3, 2024

CentralSquare encourages public safety agencies to engage with their team to learn more about their cloud offerings and chart their own migration path. This will help agencies prioritize their resources where they matter most—while allowing every caller to receive the help they need. Learn more about AWS for Justice and Public Safety.

Public Safety 147

Public Safety Laws Operations Accountability 147

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. “Government agencies can streamline internal processes, enhance collaboration, and improve constituent engagement,” he said. .

Operations 52

Operations Constituents Government Agency Education 52

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

Translation 200

Translation Constituents Public Sector Local Government 200

GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. In engaging the community, “trust is a big issue,” Clipson said. Automation for Easy Interaction. But voice can do more.

Constituents 59

Constituents Engagement Outreach Government Agency 59

AWS Public Sector Blog

SEPTEMBER 19, 2023

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.

Public Safety 338

Public Safety Public Sector Laws Supervision 338

AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. How AWS can help improve constituent services. Figure 1: Modernized proactive outreach for departments of motor vehicles.

Constituents 130

Constituents Outreach Communications Engagement 130

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

GovPilot

AUGUST 19, 2024

Local government officials often face notable challenges when it comes to connecting with their constituents. Despite their dedication and hard work, these officials can struggle to engage meaningfully with the people they serve.

Constituents 52

Constituents Local Government Engagement Government 52

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Leadership 59

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Legislation 59

AWS Public Sector Blog

JUNE 6, 2024

Today, with more than 800,000 resolved fan identities—on target for 1 million by the end of 2024—the department has a powerful tool for engaging and selling across the entire fan journey. Unifying data sources to gain a more complete picture of football fans Pitt knew they wanted to start with a project focused on enhancing fan engagement.

Education 189

Education Engagement Public Sector Fundraising 189

GovLoop

NOVEMBER 28, 2022

Positive engagement is crucial for citizens’ trust in government and affirms the contract between the government and their constituents. That piece is really, really important,” said Red Hat’s Kevin Tunks, who helps agencies revamp their engagement capabilities. Transforming Engagement Channels. Get the Guide.

Engagement 59

Engagement Constituents Implementation Government 59

GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

NOVEMBER 16, 2023

With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite

Constituents 94

Constituents Engagement Local Government Government 94

GovPilot

AUGUST 22, 2022

Most (if not all) local government departments interact with constituents every day, especially when it comes to accepting and processing various applications, inspections, or document requests. and cost governments far too much in staff time and money.

Constituents 52

Constituents Local Government Government Relations Government 52

GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

Constituents 52

Constituents Voting Local Government Government 52

GovPilot

APRIL 3, 2024

Local governments have many responsibilities and tasks they have to complete everyday, but one thing they often neglect is maintaining a robust marketing strategy. Most ask, “Why do governments need a marketing strategy?”

Constituents 52

Constituents Engagement Government Local Government 52

GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. That means it’s time to strategize on how you can boost your citizen engagement. Specifically, you’ll learn: Five strategies for increasing customer engagement. Join us online Wednesday, Feb. 22, at 2 p.m.

Engagement 52

Engagement Social Media Constituents Outreach 52

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. With the help of TensorIoT, Citibot has increased citizen engagement with local government by 94%.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. Section 1: The User Interface Layer is the part of the solution that end users engage with. The WIC system went live in production in March 2023.

Public Health 200

Public Health Accountability Leadership Management 200

GovPilot

DECEMBER 21, 2023

While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability. From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis.

Constituents 52

Constituents Local Government Public Safety Government 52

GovLoop

AUGUST 8, 2024

As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. Have you strategized and budgeted for enhanced security?

Community Engagement 98

Community Engagement Constituents Budgeting Security 98

AWS Public Sector Blog

NOVEMBER 3, 2023

Our partnership with Kiip is changing the way people in Los Angeles engage with the homeless response system by empowering individuals with a resource to store their most vital documents securely,” said Ben Kay, Associate Director of HOPICS for Access and Triage. From that start, HOPICS has helped thousands of individuals.

Public Sector 298

Public Sector Housing Outreach Security 298

GovLoop

NOVEMBER 23, 2022

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. This article first appeared in “ Your Guide to Building Constituent Engagement.” Get the Guide. Favorite.

Community Engagement 52

Community Engagement Engagement Constituents Social Services 52

AWS Public Sector Blog

SEPTEMBER 25, 2023

Fostering innovation means creating the right environment with supporting processes that enable university researchers, students, and external partners to engage effectively. Innovation is essential in developing solutions that address global sustainability challenges.

Sustainability 204

Sustainability Education Public Sector Stewardship 204

GovPilot

JULY 11, 2024

As you are likely already aware, permitting is typically a long process for constituents and local businesses that are looking for approvals or licenses. However, online permitting automates many aspects of the process, making it faster and more convenient for constituents and government workers alike.

Constituents 40

Constituents Government Engagement 40

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

Constituents 105

Constituents Translation Government Employee Government 105

GovLoop

MAY 18, 2023

For San Francisco to engage its diverse population, it needs to focus on accessibility. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community. This article appears in our “ Guide to Building Constituent Engagement.”

Engagement 59

Engagement Outreach Campaign Constituents 59