Partnership for Public Service

FEBRUARY 28, 2024

In December, the Partnership for Public Service hosted a virtual event with Jason Love, a program analyst and award coordinator at the Department of Health and Human Services, to share how federal communicators can shape positive narratives about government and amplify agency success stories. Here are three key takeaways: 1.

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AWS Public Sector Blog

JANUARY 25, 2024

Driven by the need for convenience, real-time conversations, and anywhere, anytime access, electronic messaging has become a go-to means of communication. In fact, instant messaging has become the preferred form of internal workplace communications, including email, according to Gartner’s 2022 Channel Benchmark and other research studies.

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State Tech Magazine

AUGUST 9, 2022

Over the past few years, collaborative technology that supports communication efforts across industries has been a must. million to help counties upgrade the wireless technology that first responders and public safety officials use to communicate. New York Gov. Kathy Hochul recently announced the release of $62.5

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A Library Writer's Blog

APRIL 22, 2024

Call for Papers and Peer Reviewers: Serials Librarian Special Issue on the Uses of AI in Scholarly Communication Serials Librarian is a quarterly peer-reviewed journal for the international serials community. Manuscripts will be evaluated on a rolling basis.

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State Tech Magazine

JANUARY 30, 2023

How to improve citizen engagement,” says Matthew Kaiser, communications and marketing director for Fairfax, Va. It’s a challenge cities everywhere deal with all the time. What can a local government do to help its citizens become more involved?”

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GovLoop

FEBRUARY 9, 2023

Good communication happens when our message is received how we intended. Sometimes what we communicate is misconstrued because we all have different communication styles. Here are five tips on how to communicate with confidence in the workplace: 1. Adapt to the communication style of the person you are speaking with.

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State Tech Magazine

SEPTEMBER 27, 2023

Cisco’s unified communications platform has been key to keeping employees productive and engaged. “It Unified communications delivers integrated voice and video calling, messaging, file sharing, collaboration and other capabilities. In Jefferson County, N.Y., It’s proving indispensable for state and…

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Open Access Government - Technology News

JULY 3, 2023

In this opinion piece, Charles Stephenson, Divisional Director from YUDU Sentinel, explores the way ahead when it comes to enterprise communications While a messaging app such as WhatsApp can be helpful for everyday communications, such a social messaging app is unsuitable for crisis communications.

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GCN

SEPTEMBER 14, 2022

The Colorado Department of Transportation is testing a “network in a box” that would allow first responders and CDOT employees to communicate in remote areas or where the fiber infrastructure has been damaged.

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Partnership for Public Service

FEBRUARY 7, 2024

Donna Garland, chair of the Partnership’s PAO Roundtable; deputy associate administrator for communication and marketing, General Services Administration. In a recent interview, Garland talked about her work in federal communications, why she joined the roundtable and what she has learned as a result.

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Open Access Government - Technology News

JULY 28, 2023

Machine learning tools could provide transformative insights into animal communication, using AI models to decode and track conversation There is no Rosetta Stone for translating animal communication signals, their meaning must be deciphered through careful observation and experimentation.

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Government Technology Insider

AUGUST 23, 2023

In the aftermath of severe storms, communities grapple with widespread damage and daunting disaster response communication challenges. This is where first responders and agencies meet to provide devices and strategies for navigating these crisis communication issues. What does the future of disaster response look like?

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GCN

APRIL 14, 2023

When it comes to communicating vital information to residents, a “clarity before clever” strategy works best, one expert says.

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GovPilot

NOVEMBER 22, 2023

However, oftentimes, interdepartmental communications are slow, inefficient, or even non-existent which creates various issues throughout the municipality. If these departments are not communicating effectively, silos in workflows and timelines of projects cause governments to produce lesser quality, slower moving improvements.

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AccessE11

NOVEMBER 21, 2022

You need a communication solution that is centralized, real time, and easy to use and access. To be clear, although giving citizens an avenue to report on issues is an important aspect of communication, it is not the only aspect. Communication among the employees of a municipality is also very important.

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Government Technology Insider

AUGUST 15, 2022

Making the process harder are many disaster response communication challenges, which require significant effort to overcome. Thankfully, the growing number of communities affected by server storms and other natural disasters are not alone. What are the biggest challenges facing first responders in emergencies?

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AWS Public Sector Blog

OCTOBER 9, 2023

Communication with parents is a must for school districts. In this blog post, I walk through how to set up a solution that enables school districts to notify a targeted group of parents about school bus breakdowns and delays via the parent’s preferred method of communication (i.e.,

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NLC (National League of Cities)

JUNE 8, 2023

This legislation would codify in statute recent actions taken by the Federal Communications Commission to preempt local authority over wireless telecommunications facility siting and […] Source One bill, H.R. 3557, the American Broadband Deployment Act of 2023, is of particular interest to local governments.

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Government Technology Insider

DECEMBER 5, 2023

The airborne-to-ground 4G/5G Communications pilots begin with equipping DoD aircraft with private 5G platforms for initial entry communications and Intelligence, Surveillance, and Reconnaissance (ISR), explained Tim Kokinda, 5G Product Director, Cornet Technology.

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GovLoop

SEPTEMBER 14, 2022

Good communication happens when our message is received how we intended. Sometimes what we communicate is misconstrued because we all have different communication styles. Here are five tips on how to communicate with confidence in the workplace: 1. Adapt to the communication style of the person you are speaking with.

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Open Access Government - Technology News

SEPTEMBER 15, 2023

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

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California Department of Technology

SEPTEMBER 27, 2023

September 27, 2023 – Monica Hernández has been appointed CDT’s new Deputy Director of Communications and Stakeholder Relations at the California. Since 2021, Monica has served as Deputy Director of Communications at the California Department of Housing and Community Development (HCD). Her first day at CDT will be October 6.

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Super Library Marketing

SEPTEMBER 19, 2022

This happened because we had a messy, unorganized internal communications strategy. If we were having problems getting information to staff about a fun event, we were really in trouble when it came to communicating the information they needed to do their work properly. Internal communications: marketing’s forgotten stepchild.

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Disaster Zone blog

JANUARY 3, 2024

This is an area many people and organizations screw up.

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Disaster Zone blog

SEPTEMBER 20, 2022

A 32-hour-a-week job in public health.

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State Tech Magazine

APRIL 17, 2024

When the Los Angeles County Department of Children and Family Services (DCFS) sought to modernize its contact center, IT leaders took the opportunity to shift from an on-premises infrastructure to a cloud-based one. “We

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Citizen Lab

SEPTEMBER 22, 2022

Whether you’re looking to launch a project, are already running one, or have reached the report-out phase, a strong communications plan will help drive the success of your efforts. In this article, we discuss the five basic principles of a good communications plan for your community engagement efforts.

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zencity

NOVEMBER 21, 2022

Responsiveness is the foundation for trust between residents and local governments: “ The building blocks require enhancements in how leaders listen to and engage with residents—and which in turn help them prioritize equity, address areas of neglect, open new avenues of communication, and, as a result, enhance trust. Read the full paper here.

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McKinsey Public & Social Sector Insights

NOVEMBER 14, 2022

Investor relations should always address business-critical headwinds and tailwinds. But which do companies refer to more—and how does that choice affect market performance?

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McKinsey Public & Social Sector Insights

MARCH 29, 2024

How can you make your conversations count? A Pulitzer Prize-winning writer reveals what “supercommunicators” do differently.

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GovPilot

AUGUST 23, 2023

Emergency management is an essential aspect of public safety, and your local government needs to have a communication plan in place to reach citizens and keep them safe in case of emergencies. If you’re already working at a municipality, odds are you care greatly about public wellbeing and safety.

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Super Library Marketing

OCTOBER 5, 2022

Show, Episode 161: In the wake of Hurricane Ian, libraries around the world should take the time to update their crisis communication plans. The Library Marketing???????? Most libraries put a crisis plan into place during the pandemic. But if you haven’t revisited and revised the document since then, you could be in trouble.

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Citizen Lab

JULY 6, 2022

Decide who you need to reach Consider the different segments of your audience and identify the best ways… The post Develop a communications plan for your community engagement projects appeared first on CitizenLab's Blog. Before getting started, consider who you need to reach and how you will do it.

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Disaster Planning and Emergency Management

FEBRUARY 10, 2022

I end this set of reflections with two models that are intended to show how reality is created by the power of perceptions and their transformation into shared opinions through socialisation using the powerful new tools that are available in modern mass communication, particularly social media. Chomsky 1988. Pantheon Books, New York 306 pp.

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Government Technology Insider

MAY 16, 2023

The airborne-to-ground 4G/5G Communications pilots begin with equipping DoD aircraft with private 5G platforms for initial entry communications and Intelligence, Surveillance, and Reconnaissance (ISR), explained Tim Kokinda, 5G Product Director, Cornet Technology.

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GCN

OCTOBER 6, 2022

State, local, tribal and territorial governments have “generally positive views” of agencies’ ransomware assistance, but cited “inconsistent communication” from the FBI as a challenge.

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AWS Public Sector Blog

APRIL 12, 2023

Satellite communications (satcom) networks typically offer a rich set of performance metrics, such as signal-to-noise ratio (SNR) and bandwidth delivered by remote terminals on land, sea, or air. Network layout for a typical satellite communications service with analytics applied.

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