NLC (National League of Cities)

SEPTEMBER 12, 2022

Citizens are more motivated than ever to participate in their governments. Over the past two years, people have seen just how much impact policy decisions can make in their day-to-day lives–not just on a national level, but on a local level, too.

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State Tech Magazine

AUGUST 1, 2023

Today, however, state and local governments are determined to provide citizens with the same level of service they expect from their banks, internet providers or doctor’s offices. But citizens cannot simply switch government agencies if their water provider falls short, for example.

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Local Government Government Government Agency 97

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. But governments are not yet meeting citizen expectations. One source estimates that in the U.S.

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AccessE11

SEPTEMBER 6, 2023

Citizen satisfaction is not just a buzzword; it’s an essential metric for evaluating the performance of local governments. Research indicates that a staggering 72% of citizens are interested in utilizing online government services. They directly impact the quality of governance and citizen satisfaction.

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Death and Taxes

MARCH 27, 2023

Local governments in North Carolina are required to engage citizens in their budget process by following the guidelines set forth by the Local Government Budget and Fiscal Control Act. In addition to these legal requirements, many local governments in North Carolina have taken further steps to engage citizens in the budget process.

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GovPilot

JANUARY 31, 2024

In today’s competitive job market, citizens are facing difficulty in securing professional positions without the necessary skill sets. Many build marketable skill sets in college, working to transition into the workforce; without a college degree, the search becomes all the more arduous.

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GovLoop

JUNE 27, 2023

4 Tips for Encouraging Citizen Science Choose a project that’s significant to the community. Citizen science depends on volunteers, so what’s being measured should be something people can get excited about. Federal, state and local organizations all have roles in citizen science. Take advantage of existing tools. Report and act.

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AWS Public Sector Blog

FEBRUARY 23, 2023

As part of the Amazon Sustainability Data Initiative (ASDI) , Amazon Web Services (AWS) invited Seán Lynch, the founder of OpenLitterMap , to share how AWS technologies and open data are helping to solve global challenges like biodiversity loss and plastic pollution with citizen science.

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Death and Taxes

NOVEMBER 28, 2023

Blog post by Whitney Afonso, Zach Mohr, and Scott Powell Questions for Practitioners: When (as in time of year) should you engage citizens in budget simulations? Can I expect trust in our government to increase if we engage citizens in budget simulations? Starting the budget simulation in deficit is also found not to reduce trust.

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Budgeting Engagement Local Government Article 52

State Tech Magazine

JUNE 26, 2023

Courts save time answering repeating queries while citizens receive clear and fast answers. This chatbot is able to field a large volume of simple inquiries, such as how to pay traffic tickets. It’s a win-win technology. The court system is very motivated to provide access to justice and resources to achieve it.

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Information 73

AccessE11

JUNE 20, 2023

An Alternative for Small to Mid-Sized Municipalities One such alternative is citizen issue management software, which proves to be an effective option for municipalities to track, manage, and respond to citizen requests and concerns. The post Citizen Management Software: An Affordable 311 Alternative appeared first on AccessE11.

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GovLoop

JUNE 9, 2023

The National Park Service (NPS) fields more than two dozen citizen science projects, both park-specific and multi-park. The citizen scientists’ contributions are part of a larger project called the All Taxa Biodiversity Inventory, which began in 1998 and is coordinated by the nonprofit Discover Life in America (DLiA).

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GovPilot

JANUARY 30, 2024

Not only are there general difficulties that may come up on a daily basis, but navigating the landscape of complex needs of citizens , resources, and regulations only adds to the challenge. It may feel like a challenge for local officials to meet the standards and expectations that their constituents have for them.

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Operations Government Constituents Regulations 52

State Tech Magazine

DECEMBER 28, 2022

The Santa Monica city manager turned to the municipality’s CIO for a solution to boost citizen services online. When the pandemic shut down many government offices in March 2020, residents could no longer physically interact with government employees in many cities, including Santa Monica, Calif.

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Government Government Employee City Manager 2020 104

FedTech Magazine

OCTOBER 11, 2023

But the federal government doesn’t have to worry about that, because citizens can’t go anywhere else for veterans’ benefits, Social Security payouts or passports. But federal agencies still want to keep citizens happy.

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Security Management Government 62

FedTech Magazine

AUGUST 23, 2022

The role of the federal government in citizens’ everyday lives has drastically changed over the past two years. Between the pandemic, record-breaking data breaches, ransomware attacks and the shift to virtual services, federal agencies are looking for ways to continue developing their technology services to meet changing needs.

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FedTech Magazine

MARCH 1, 2023

Government benefits help millions of citizens pay for food, housing, health care and other basic living expenses. As people contend with the ongoing effects of the COVID-19 pandemic as well as and inflation rates not seen for decades, federal assistance programs are essential. However, reaching everyone in need can be difficult.

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Government Agency Housing Government 89

State Tech Magazine

APRIL 11, 2024

As 2024 dawned the Sonoma County, Calif.-based based nonprofit Social Advocates for Youth made an urgent announcement: It would need to close Northern California’s only homeless shelter for youth if it couldn’t raise funds.

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Local Government Housing 2024 Nonprofit 109

AccessE11

OCTOBER 12, 2023

Normal 0 false false false EN-CA X-NONE X-NONE The democratization of information, fueled by the digital age, has empowered citizens to seek transparency and accountability from their local governments. As a result, municipalities are witnessing an unprecedented surge in citizen records requests.

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Local Government Document Engagement Implementation 52

State Tech Magazine

JULY 28, 2022

Today’s state and local agencies are savvy about the power of the internet, particularly as they emerge from the pandemic, and they are interested in providing citizens with the means to accomplish tasks through government websites.

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Management Government 84

State Tech Magazine

SEPTEMBER 28, 2022

described his biggest smart city challenge in keeping citizens informed. “We During a panel on urban operations at Smart Cities Connect Fall 2022, Dan Hoffman, city manager for Winchester, Va.,

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2022 City Manager Operations Information 94

NLC (National League of Cities)

JANUARY 31, 2023

These individuals return many times to the places that they called home and, as such, are returning citizens. The term ‘returning citizen’ replaces the stigmatized terms ‘ex-con’, ‘ex-felon’, etc., Every year more than 700,000 individuals are released from state and federal prisons.

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Housing 59

AccessE11

OCTOBER 5, 2022

But imagine if you could implement a digital municipal citizen engagement solution for your community. The Necessity of a Digital Solution for Municipal Citizen Engagement In our increasingly digital world, properly implemented digital options are no longer a luxury. But let’s look at this next chart. What does this mean?

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Engagement Implementation Local Government Definition 52

Public Sector Future

FEBRUARY 29, 2024

She introduces BRUCE, the new omni-channel platform used by the city, explains the impact of this work on citizens and employees, as well as her lessons for others. Marie Odile shares the approach that she and her team have taken to enable the digital transformation of the City of Brussels. Click here for transcript of this episode.

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Public Sector Information 40

Google Public Sector

NOVEMBER 8, 2023

The Government Technology Agency of Singapore and Google Cloud are announcing a partnership to use Google Cloud Web Risk to better protect Singapore citizens and residents from online scams and phishing. Governments and the private sector are investing to provide protection for their employees and the end-users of their services.

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Security Operations Government Information 89

GCN

MARCH 15, 2024

The Supreme Court unanimously found in a pair of cases that whether a government official can block a constituent on their personal social media account hinges on if a post is a state action or is private conduct.

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Social Media Constituents Accountability Government 135

PubWorks Blog

MAY 25, 2021

72% of citizens would like to access government information via their smartphone. 62% of citizens would like to see their government adopt more innovative technology. PubWorks offers a variety of solutions for Citizen Engagement that seamlessly integrate with your PubWorks Work Order system: SeeClickFix Integration.

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Engagement Government Information 52

AWS Public Sector Blog

NOVEMBER 1, 2022

Every interaction a citizen has with government is an opportunity to enhance the customer experience with rich citizen engagement and direct lines of feedback. Recent federal priorities have been set to improve the citizen experience when interacting with government. Architecture overview of the citizen workflow.

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Coordinator Public Sector Constituents Government 52

State Tech Magazine

JUNE 1, 2023

Imagine a world where citizens could quickly and easily report issues to city hall without having to identify the correct department or phone number. If a road sign were damaged, a citizen could upload a photo of it to an app built to automatically categorize the issue and route it to the appropriate contact.

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GovPilot

JULY 12, 2023

Westampton, New Jersey has digitized its citizen concern reporting for better constituent communications regarding issues in the community through GovPilot government software.

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Constituents Communications Government Press Release 52

GovLoop

MARCH 31, 2023

Here are specific citizen-science resources you might find helpful. Federal Crowdsourcing and Citizen Science Toolkit This toolkit shows five basic process steps for planning, designing and carrying out a crowdsourcing or citizen science project. Best Practices for Citizen Science Programs Commissioned by the U.S.

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Government Technology Insider

SEPTEMBER 29, 2022

In its Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government the federal government stressed the importance of serving its citizens. At the end of the day, what we really need to think about in everything we do is just how does the citizen interact with us?

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Implementation Government 59

GovPilot

AUGUST 21, 2023

While this may sound too good to be true, a world where citizens can apply for permits, report concerns, and make payments with just a few clicks is a reality within our grasp. Imagine accessing government services as easily as ordering a product online.

Local Government 52

Local Government Government 52

GCN

APRIL 28, 2023

COMMENTARY | A zero-trust citizen portal gives residents seamless access to public services while protecting increasingly vulnerable government networks from attack.

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Security Public Service Government 52

AWS Public Sector Blog

DECEMBER 15, 2022

Attacks on digital citizen services can cause citizens to lose trust in their governments. As an IT leader for digital citizen services, you need to automate incident management runbooks. But it’s a challenge, with opportunities to serve citizens with new services. Now build out the rest of this end-to-end flow.

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Document Events Security Management 98

Open Access Government - Technology News

JULY 10, 2023

With the support of low-code technology, local councils can easily improve citizen engagement and cost-effectively protect their health and environment These days, local governments and councils are under more pressure than ever to keep up with the growing needs of their citizens.

Local Government 52

Local Government Communications Public Health Public Sector 52

FedTech Magazine

OCTOBER 16, 2023

With the possible exception of lawyers, most people would do almost anything to avoid spending time in a federal courtroom. But there’s good news for those who have with dates at the U.S. Court of Federal Claims. Today, with the judge’s permission, it’s possible to attend those hearings remotely.

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