Remove about contact
article thumbnail

Ep 24: The Rising Cost of Childcare with Riel Peerbooms

Summer Camp Programming

SHOW NOTES In this episode, Shauna and Kelie talk with Frost Valley CEO, Riel Peerbooms, about the rising childcare cost and how it affects camps. Links: Riel Contact: ceo@frostvalley.org Want to add to our conversation? Have a question you want us to discuss?

246
246
article thumbnail

Generative AI will change the social contract in Europe

McKinsey Public & Social Sector Insights

Alex Sukharevsky, a senior partner and the global leader of QuantumBlack, AI by McKinsey, talks about the importance of generative AI incorporating local culture and local contact, and how generative AI could help solve complex social problems in Europe.

92
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

For example, state employees, including contact center workers, had to pack up their desks immediately. Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. Lots of reminders about when things are due,” said Harrison. It was awesome.”

article thumbnail

Call for Chapters: The AI and Library Instruction Cookbook (ACRL)

A Library Writer's Blog

The Association of College and Research Libraries (ACRL) is accepting “recipe” (chapter) proposals on instructional activities for teaching about and with artificial intelligence (AI) for The AI and Library Instruction Cookbook , edited by Ellen Hampton Filgo and Amy James. Contact us! Proposals are due by Friday, May 31, 2024.

2024 81
article thumbnail

Libraries Have a Huge Competitive Advantage: Customer Service! Here Are 3 Promotional Tips To Drive Home That Message

Super Library Marketing

I was having issues getting my contacts to transfer to a new phone. She was friendly, asking me questions about my day as she worked. And it’s increasingly difficult for people to contact a human customer service agent. Earlier this year, Vox published a story about the death of customer service lines. No kidding.

article thumbnail

Amazon Connect helps NORAD share Santa’s whereabouts this Christmas Eve

AWS Public Sector Blog

On December 24—the night before Christmas—children everywhere can contact the NORAD Tracks Santa (NTS) program to receive live updates on Santa’s whereabouts. For the third year in a row, the NORAD Tracks Santa Operations Center will be supported by Amazon Web Services (AWS) and Amazon Connect , an omnichannel cloud contact center service.

article thumbnail

Kyndryl helps Arizona MVD transform customer experience with Amazon Connect

AWS Public Sector Blog

Plus, they needed a system that could scale up during peak demands without worrying about infrastructure resiliency. “A Powering MVD’s digital transformation with AWS Kyndryl’s solution utilizes Amazon Connect , a cloud-based contact center platform, to enable MVD to leverage “flex agents.”