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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. In 2021, the program exceeded 850,000, according to the 2021 annual report. Here is how they did it.

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Clinical technology: Short-termism or the golden thread?

Open Access Government - Technology News

In the UK, the first national chief nursing information officer (CNIO) was appointed in early 2019, three years after the first national CCIO was appointed. As Wachter highlights , failure to engage end-users in the new systems is also a contributing factor, as is the failure to expand, train and nurture the digital workforce.

2023 118
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How AWS supports the 10th anniversary of National Voter Registration Day with digital tools for civic engagement

AWS Public Sector Blog

Amazon Web Services (AWS) is a proud sponsor of National Voter Registration Day to help drive civic engagement. In 2021, Democracy Works continued to make an impact and sent 23.3 Connecting voters where they are using digital tools for civic engagement. million Americans have registered to vote on the holiday.

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Revisiting the Community Land Trust: An Academic Literature Review

Community and Economic Development Program of UNC

Housing is the highest monthly bill typical Americans face, reaching an average of $1674 a month in 2021. Over 225 CLTs have developed since their inception in the 1960s (Grounded Solutions Network 2021), and fifteen states have some version of a positive law supporting CLT formation and affirming CLT legality in their state (Decker 2018).

2010 91
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DC Public Safety Summit, Wednesday May 10th, 9am

Rebuilding Place in Urban Space

I was critical that they were mostly window dressing, but I did attend one, and if they were organized to engage people in substantive ways, they could be very effective. DCCF has a post, " Questions for Mayor Bowser's Public Safety Summit ," providing lots of questions to be asked of the public officials.

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How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

2021 ; Gubits et al. 2019 ; Collinson and Reed, 2017 ). More specifically, people leaving incarceration often are not adequately served by short-term planning, and instead would benefit from longer-term housing outreach and engagement ( Remster, 2021 ). Another key upstream strategy involves effective discharge planning.

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The Future of Recycling Programs and the Role of Community Feedback

zencity

Local governments are increasingly working to expand their recycling programs, promote resident engagement and knowledge, and innovate to combat climate change. From 2014 to 2019 alone, the number of communities offering composting programs grew by 65 percent ! In April of 2021, Stamford, CT , announced a new composting initiative.