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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. In 2021, the program exceeded 850,000, according to the 2021 annual report. Here is how they did it.

2021 98
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How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

2021 ; Gubits et al. 2019 ; Collinson and Reed, 2017 ). More specifically, people leaving incarceration often are not adequately served by short-term planning, and instead would benefit from longer-term housing outreach and engagement ( Remster, 2021 ). Coordination challenges between agencies (e.g.,

Housing 52
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Do Lawyers Matter? Early Evidence on Eviction Patterns After the Rollout of Universal Access to Counsel in New York City

The Stoop (NYU Furman Center)

During the study period, answering rates—or the rate at which tenants appeared in response to court filing—increased dramatically throughout the city, likely due to citywide outreach and tenant engagement. As of 2021, the City has expanded UAC citywide. Background. Research Questions. Read the full paper here.

2014 52
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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

Welcome to the 'riskscape' On one day in July 2021 fires devastated large areas of Sardinia, flooding occurred for the second time in two weeks in London and I received a message from research colleagues in Germany that read "the institute was quite destroyed and many colleagues have suffered tremendous damage to their houses." Garforth 2021.

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Revisiting the 11th Street Bridge Park project as an opportunity rather than a folly: a new revitalization agenda for East of the River, DC

Rebuilding Place in Urban Space

Bilbao as an example of Transformational Projects Action Planning ," 2017 But I have to say that the student "inspired me" to rethink of the bridge park as an opportunity to reshape revitalization planning and practice in Anacostia. Part 2: Implementation Approach and Levers ," 2021 -- " Revisiting St. economy " Broadway News )./

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Updating the best practice elements of revitalization to include elements 7 and 8 | Transformational Projects Action Planning at a large scale

Rebuilding Place in Urban Space

While the concept was spurred by my writings on the Purple Line light rail system coming to suburban Maryland, -- " (Big Hairy) Projects Action Plan(s) as an element of Comprehensive/Master Plans ," 2017 but also best practice programs I've across and not always written about. Design Method rather than Rational Planning 2. Social Marketing 3.

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Defining Community Engagement, Public Participation, Civic Engagement and More

Social Pinpoint

From community engagement, community consultation, public participation, public involvement, civic engagement, public engagement, and citizen participation – it’s a varied mix. In an ideal world, “engagement”, “participation”, and “involvement”, would mean the exact same thing and could be easily interchanged.