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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. In 2021, the program exceeded 850,000, according to the 2021 annual report. Here is how they did it.

2021 98
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Revisiting the Community Land Trust: An Academic Literature Review

Community and Economic Development Program of UNC

Housing is the highest monthly bill typical Americans face, reaching an average of $1674 a month in 2021. Over 225 CLTs have developed since their inception in the 1960s (Grounded Solutions Network 2021), and fifteen states have some version of a positive law supporting CLT formation and affirming CLT legality in their state (Decker 2018).

2010 91
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How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

2021 ; Gubits et al. 2019 ; Collinson and Reed, 2017 ). This is particularly pertinent to formerly incarcerated people and young people aging out of the foster care system, where housing needs are foreseeable and obstacles are predictable ( Schneider 2018 ; Dworsky et al. Coordination challenges between agencies (e.g.,

Housing 52
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The Future of Recycling Programs and the Role of Community Feedback

zencity

Local governments are increasingly working to expand their recycling programs, promote resident engagement and knowledge, and innovate to combat climate change. According to an EPA Overview , in the 1960s, 94% of waste went to landfills, and as of 2018, that number has been reduced to only 50%. How did recycling start?

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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

Welcome to the 'riskscape' On one day in July 2021 fires devastated large areas of Sardinia, flooding occurred for the second time in two weeks in London and I received a message from research colleagues in Germany that read "the institute was quite destroyed and many colleagues have suffered tremendous damage to their houses." Garforth 2021.

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Do Lawyers Matter? Early Evidence on Eviction Patterns After the Rollout of Universal Access to Counsel in New York City

The Stoop (NYU Furman Center)

During the study period, answering rates—or the rate at which tenants appeared in response to court filing—increased dramatically throughout the city, likely due to citywide outreach and tenant engagement. As of 2021, the City has expanded UAC citywide. Background. Research Questions.

2014 52
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Fiscal Impacts from COVID-19–Revenue Structure Matters

Death and Taxes

We started reviewing the revenue structures of all municipalities in Florida from 2008 to 2018, considering recession exerts different impacts on each revenue source. The revenue structure varies greatly among 411 municipalities. His scholarship focuses on state and local public finance, budgeting and financial management.