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Strategies for Increasing Customer Engagement

GovLoop

If you feel like you’re reaching out for responses and getting nothing back, your customers might not be getting their ideal service experience. That means it’s time to strategize on how you can boost your citizen engagement. Specifically, you’ll learn: Five strategies for increasing customer engagement.

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January Online Training Opportunities

GovLoop

The proper cadence and strategy for measuring CX goals. Strategies for Increasing Customer Engagement As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement?

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CISA, OMB, ONCD and Microsoft collaborate on new logging playbook for Federal agencies

Microsoft Public Sector

As part of our efforts to increase security defaults and follow the principle of secure by design, we are happy to share that a feature change initiated by Microsoft engineering will enable more logging capabilities for Purview Audit (Standard). government customers. government customers.

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Protecting private and public sector organisations from cyberattacks

Open Access Government - Technology News

Handling a variety of processes, including licence fee collection and pensions data for major businesses such as M&S, Capita held the sensitive data of thousands of customers and thus presented an attractive target for cybercriminals. [2] 5] Organisations need to develop cyber risk strategies that respond to their unique needs.

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Google Public Sector achieves Top Secret and Secret cloud authorization

Google Public Sector

Customers throughout the federal government are using Google Cloud products — the Defense Innovation Unit (DIU) is deploying Google Cloud to develop AI models to assist augmented reality microscope (ARM) detection of certain types of cancer; the U.S. Air Force is using Vertex AI to overhaul their manual processes ; and the U.S.

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15 startups selected for the inaugural AWS Education Accelerator

AWS Public Sector Blog

As education continues to evolve, data-driven decision making is a powerful strategy to transform teaching and learning practices and unlock new opportunities for student success. The participating EdTech startups are focused on a wide range of solutions for PK-12, higher education, and workforce education customers.

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Now available: New AWS program supporting nonprofit donor and member engagement

AWS Public Sector Blog

Organizations can use data to inform an enhanced engagement strategy, but many are challenged to unlock the full value of that data affordably and at scale. Organizations can use data to inform an enhanced engagement strategy, but many are challenged to unlock the full value of that data affordably and at scale.