Government Technology Insider

OCTOBER 31, 2023

While agencies have made great strides towards improving constituent experiences, there is often complexity and confusion when constituents have to navigate multiple forms, processes, or levels of government to request services. Consequently, constituents have demanded more unified digital experiences.

Constituents 127

Constituents Webinar Management Government Agency 127

The CIO Council

NOVEMBER 16, 2023

In September 2023, the Office of Management and Budget published the Delivering a Digital-First Public Experience guidance. The guidance provides agencies with tangible actions and timelines to deliver a digital experience that meets the public’s expectation now and in the future. Do not pitch what we don’t need.

Government 98

Government Implementation Budgeting Information 98

Partnership for Public Service

MAY 1, 2023

At a time when the need for talent in our federal government is high, the Best Places to Work rankings showcase agencies where employees are truly proud to work and offers a roadmap for creating a good employee experience. Here’s what we’re doing at the Office of Personnel Management to help agency leaders meet this imperative.

Management 97

Management Government Engagement Public Service 97

Government Technology Insider

SEPTEMBER 13, 2023

Thanks to new technology like generative AI, shifting employee priorities, and a rapidly transforming online work environment, state workforce agencies are rethinking their approaches to employment, training, and programs like unemployment insurance. Today’s workforce is a product of constant evolution. Changes in the U.S.

2023 59

2023 Events Constituents Security 59

AWS Public Sector Blog

APRIL 10, 2024

Amazon Web Services (AWS) Marketplace provides a curated digital catalog to help institutions navigate evolving situations and quickly deploy solutions. Educational institutions around the world seek reliable options that allow administrators, professors, teachers, and students to maintain connectivity and productivity on- or off-campus.

Development 113

Development Education Public Sector Engagement 113

Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

Management 80

Management Government Government Agency Government Employee 80

Government Technology Insider

NOVEMBER 20, 2023

Guided by themes of opportunity, innovation, and transformation, experts shared their knowledge and experience to find a path toward more efficient and equitable workforce tools. These are good user experience design and language constituents can understand. Both impact on how well the system works for users.

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2023 Constituents Sustainability Information 65

AWS Public Sector Blog

JANUARY 3, 2024

Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs. Additionally, the ability to only pay for actual usage rather than over-provisioning capacity for peak periods provides increased scalability.

Public Sector 68

Public Sector Local Government Communications Transportation 68

AWS Public Sector Blog

SEPTEMBER 13, 2023

Many US federal agencies have adopted a hybrid workplace model, which has increased the need to enable access to applications from anywhere to support distributed agency employees. However, the adoption of the cloud and recent trends in employee mobility by federal agencies has extended the perimeter to the internet. However, TIC 2.0

Security 64

Security Public Sector Blog Accountability 64

Government Technology Insider

JANUARY 5, 2023

Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. At a high level, Mejia explained that their team’s focus with these changes is to “provide the highest quality services we can to our community.” .

Government 88

Government Constituents Document Security 88

Google Public Sector

APRIL 10, 2023

For several decades, call centers have played a crucial role in providing support for citizens using government services. However, the massive spike in caller volume and heavy strain on operations during the height of the COVID pandemic has driven government agencies to reimagine its call center experience.

Public Sector 73

Public Sector Security Document Operations 73

AWS Public Sector Blog

JANUARY 31, 2023

MHESI will also use AWS training programs to upskill employees on AWS Cloud skills across over 200 education institutions and over 20 MHESI-managed research and education agencies across Thailand by early 2026. Through this collaboration, AWS will support MHESI to identify pilot workloads for the ministry to start migrating to the AWS Cloud.

Education 98

Education Public Sector 2026 Security 98

Microsoft Public Sector

MAY 24, 2023

Empowering your workforce with modern productivity, collaboration, and security tools can help your agency embrace generational diversity and across four critical areas: recruitment , retention , productivity , and learning. Public sector organizations are facing a generational shift in their workforce. Teams-Tip-Sheet-Brochure-A5.pdf

Public Sector 71

Public Sector Communications Document Engagement 71

GovLoop

NOVEMBER 1, 2023

The past several years have taught government about the importance of collaborative, virtual technology that allows employees to engage and excel from anywhere. It should allow employees to meet face-to-face despite long distances. How forward-thinking is the platform provider? Is the technology simple to administer?

Government 59

Government Communications Security Webinar 59

GovLoop

NOVEMBER 7, 2022

GHVP is a $24 million state- funded program providing permanent supportive housing for individuals with psychiatric disabilities who are experiencing homelessness. GHVP works with 1,800 individuals, 1,000-plus landlords or properties and 30 behavioral health providers. That’s the value of an omnichannel platform, Boronkay said.

Constituents 59

Constituents Communications Engagement Housing 59

Google Public Sector

OCTOBER 16, 2023

Underpinning Google products and services – which provide an intuitive, personalized consumer experience – is artificial intelligence and security. AI is delivering great experiences to our users, securely and at global scale at every moment. It is what we have come to think of as the “Google magic.” In Dearborn, Mich.,

Public Sector 84

Public Sector Government Security Constituents 84

Google Public Sector

JULY 5, 2023

Around 30,000 employees and 600 IT specialists work tirelessly to keep the city’s services running around the clock — and all of their departments are connected to the OIZ, Zurich's Digitalisation and Information Technology Center. Zurich is known for its lakeside views, alpine tranquility, and high quality of life.

Public Sector 60

Public Sector Public Transportation Management Development 60

Government Technology Insider

SEPTEMBER 28, 2022

Public and private sector employees are demanding better treatment and more flexibility, and if they’re not receiving it, many are choosing to move on to the next opportunity. For example, employees are able to reserve rooms, order supplies, report maintenance issues, and request cleaning in a singular digital platform.

Download 52

Download Government Employee Coordinator Engagement 52

GovLoop

JULY 3, 2023

Identity is key to a modernized government experience. As a means of protecting IT systems, identity security also supports a smooth, simplified and secure employee experience. That’s what makes it so important as the foundation of zero trust,” said Frank Briguglio, Public Sector CTO of SailPoint. Briguglio said.

Security 95

Security Government Management Coordinator 95

Open Access Government - Technology News

MARCH 19, 2024

Leo Hanna, UK Executive Vice President at global Software-as-a-Service (SaaS) provider TechnologyOne, discusses how councils can mitigate challenges as they pursue their technology investments Finding efficiencies and revenue enablement opportunities are at the top of every UK council’s list. But all investments come with risk.

Budgeting 52

Budgeting Implementation Local Government Operations 52

AWS Public Sector Blog

MARCH 4, 2024

AI has the potential to revolutionize the financial services sector by leveraging data to enhance customer experiences, reduce risks, mitigate counterintelligence, and streamline operations. This forum comes at a time when the federal government is leaning in with the Technology Modernization Fund (TMF) , which was announced a few weeks ago.

Public Sector 102

Public Sector 2024 Implementation Education 102

GovLoop

NOVEMBER 17, 2023

Most state and local governments face the challenges of updating access to services, streamlining internal workflows, and modernizing IT infrastructure. You leave the existing system in place, doing what it’s supposed to do, but modernize engagement [with it],” Oskuie explained. That’s a two- to three-year process.

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Local Government Communications Social Services Implementation 52

AWS Public Sector Blog

APRIL 17, 2023

Digital government and services Digital government and modernized service delivery remain the second highest priority for state technology leaders in the 2023 report. Cybersecurity and risk management Cybersecurity and risk management rank as the top priority for the second year in a row. million residents.

Public Sector 52

Public Sector Local Government Management Security 52

AWS Public Sector Blog

JULY 21, 2022

In the modern workplace, the ability to program and understand how to apply machine learning (ML) is an increasingly important skill. A World Economic Forum report estimates that 50% of all employees will need reskilling by 2025 as adoption of technology increases. on a computer screen can sometimes fill a three-hour lab.

Education 92

Education Public Sector Outreach Accountability 92

AWS Public Sector Blog

FEBRUARY 14, 2024

To modernize their healthcare infrastructure and improve data security, Bavarian hospital Fachklinikum Mainschleife , in collaboration with Amazon Web Services (AWS) Partner Kite Consult and consulting firm Oberender AG , undertook a massive initiative: the migration of their entire IT infrastructure to AWS.

Security 64

Security Regulations Management Legislation 64

Google Public Sector

JULY 18, 2023

Around 30,000 employees and 600 IT specialists work tirelessly to keep the city’s services running around the clock — and all of their departments are connected to the OIZ, Zurich's Digitalisation and Information Technology Center. Zurich is known for its lakeside views, alpine tranquility, and high quality of life.

Public Sector 40

Public Sector Public Transportation Management Development 40

Government Technology Insider

FEBRUARY 14, 2023

To achieve this, the city rolled out an e-signature solution to improve workflows and efficiency while saving time and paper. When the pandemic hit, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was introduced to provide constituents with utility and rental assistance during a time of sustained uncertainty.

Government 52

Government Constituents 2021 Implementation 52

AWS Public Sector Blog

MARCH 21, 2023

Many organizations invest in infrastructure for future needs but may overlook needed technical training and cloud modernization skills for people within the organization. Amazon Web Services (AWS) helps customers adopt the necessary AWS Cloud skills to modernize workloads as their organizations grow.

Leadership 52

Leadership Public Sector Implementation Blog 52

GovLoop

AUGUST 26, 2022

Zielinski has important advice for creating a welcoming, inclusive atmosphere for all employees. Help employees understand their shared purpose and how all of them, together, allow the agency to carry out its mission. To address that, he avoids just emailing off-site employees. A few years ago, there were no remote options.

Engagement 59

Engagement Management 2020 Books 59

Google Public Sector

JUNE 7, 2023

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. Artificial Intelligence (AI) has been core to helping agencies achieve these goals.

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Constituents Government Public Sector Disaster Response 70

AWS Public Sector Blog

AUGUST 15, 2023

Pension fund management from past to present The history of the pension fund industry dates back centuries, but the modern pension fund industry can be traced back to the 19th century when pension plans were established for government employees in the United States and Europe. How can cloud technology help pension fund managers?

Management 52

Management Public Sector Operations Security 52

Open Access Government - Technology News

JUNE 21, 2022

In parallel, the expectations of citizens are set by the experiences they have as consumers across a variety of brands including the likes of Amazon, Uber and Apple, who deliver increased accessibility (multiple channels), avail- ability (24×7), speed and functionality (self-serve) whilst reducing cost, effort and time.

Public Sector 68

Public Sector 2005 Leadership Engagement 68

GovLoop

NOVEMBER 2, 2022

Given budget pressures, it can be tempting to take a Band-Aid approach to technology issues, modernizing a service here, an application there. Constituents want the same speed and simplicity from government that they experience in the commercial world, but first-generation technology is failing to deliver that kind of change.

Local Government 52

Local Government Security Coordinator Constituents 52

Google Public Sector

JUNE 29, 2020

At the same time, more state employees have transitioned to working from home and providing their services remotely. With increased call volumes, it’s critical that employees can focus on cases that require the most expertise. It’s no secret that state governments in the U.S.

Social Services 52

Social Services Government Constituents Supervision 52

AWS Public Sector Blog

DECEMBER 5, 2022

Data consumption is a key component of successfully supporting K12 students, educators, and education leaders because it can provide a unified and democratized view of their data, regardless of their technical background, with the help of business intelligence (BI) tools. IT departments have options when it comes to BI tools.

Education 81

Education Public Sector Blog Management 81

GovLoop

JANUARY 13, 2023

They improve experiences for customers in every facet of industry. Users expect their services to be modern, digital, instant and customized. Unfortunately, government services too often fall short of these modern expectations. Digital services are everywhere. Put simply, digital services are services in the digital era.

Government 72

Government Sustainability Communications Campaign 72

Partnership for Public Service

JULY 19, 2022

On Wednesday, July 13, the Partnership for Public Service and Boston Consulting Group released the 2021 Best Places to Work in the Federal Government ® rankings, the most comprehensive assessment of how federal employees view their jobs and workplaces. points from 2020 to 2021, falling to 64.5 out of 100. 2021 Best Places to Work rankings.

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Engagement 2021 Public Service Leadership 52