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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

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Transforming Citizen Feedback into Actionable Insights

AccessE11

In the current landscape of municipal management, the shift towards digital engagement tools for managing citizen feedback has become increasingly crucial. Citizens are looking for ways to engage with their local governments that align with their daily use of technology.

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Building a Brighter Future: Matching Student Skills to Career-Focused Courses

Google Public Sector

Our initial projects have been successful, and we’re looking forward to expanding to more students in the upcoming term ” says Judene Pretti, director, Co-operative and Experiential Education (CEE) Strategic Enablement Team. Learn more about Google Cloud AI capabilities and 1Mentor.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage.

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4 ways AWS Partners are using AI/ML to drive public sector transformation

AWS Public Sector Blog

A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem. This operational upgrade will help the department staff benefit from the insights and efficiencies.

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Passing the Baton: Creative Approaches to the Future of Community Organizing with Majeedah Rashid

Iron Sharpens Iron

On this episode of “Iron Sharpens Iron” De’Wayne and Leon are joined by Majeedah Rashid, the Chief Operating Officer at Nicetown Community Development Corporation. Majeedah also serves as the Lead for Community Engagement on two Rebuild projects, for which the Nicetown CDC is the Project User.

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Passing the Baton: Creative Approaches to the Future of Community Organizing with Majeedah Rashid

Iron Sharpens Iron

On this episode of “Iron Sharpens Iron” De’Wayne and Leon are joined by Majeedah Rashid, the Chief Operating Officer at Nicetown Community Development Corporation. Majeedah also serves as the Lead for Community Engagement on two Rebuild projects, for which the Nicetown CDC is the Project User. Episode Transcript Here: [link].

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