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The Future Is Customer-Centered

GovLoop

There was a time when government paid little attention to what we now call “customer experience” (CX). Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. Agencies had their rules, and constituents had to navigate them to get the services they needed.

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A tech pipeline for rural communities: West Virginia joins AWS Tech Alliance

AWS Public Sector Blog

Recent announcements include the establishment of a National Cybersecurity Center of Excellence for Critical Infrastructure at Marshall University , a cybersecurity education and training facility at West Virginia University (in collaboration with AWS), and a Cybersecurity Innovation Center at West Virginia State University.

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Public Sector Guide to jumpstart your secure gen AI journey

Google Public Sector

AI is accelerating mission outcomes and shaping the future of how the government works. This downloadable eBook provides agency leaders with a step-by-step guide to getting started on their AI journeys, with recommended best practices from Google Cloud’s AI experts and customers.

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The Future of Local Government is Digital Government

Government Technology Insider

Recently, city and county IT leaders from around the country met to collaborate on policy, management and leadership issues surrounding the future of digital government. According to the mayor’s office, a “Customer Service Steering Committee will be established to oversee the modernization of the MyLA311 system.” This needs to change.”

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UPRLC Conference Call for Proposals Now Open (Upper Peninsula Region of Library Cooperation - Michigan) - September 2024 - Escanaba, Michigan

A Library Writer's Blog

This year’s conference will be held in Escanaba at the Joseph Heirman University Center on the campus at Bay College! This year’s theme is Bold Library Futures, and we are focusing on looking ahead at what is up and coming in our libraries and in the communities. Please submit your proposal and help us create Bold Library Futures!

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Evolving the customer experience through artificial intelligence

Partnership for Public Service

Artificial intelligence is walking the runway into our government and taking center stage in Congress, which held more than 40 AI-related hearings in the last year alone, according to Politico. Will they be up to the task? Four actions would enable this innovation. Federal agencies and their offices all too often work in silos.

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CFP: UPRLC 2024 Annual Conference in Escanaba (Upper Peninsula, Michigan - September, 2024)

A Library Writer's Blog

This year’s theme is Bold Library Futures, and the conference will be held at the Joseph Heirman University Center on the campus of Bay College in Escanaba on September 25th and 26th. This year we are looking for new ideas, programs, and sessions that help us explore a bold and positive future for our libraries.

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