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Streamlining Constituent Services 2022: Examples & Helpful Tips

GovPilot

Most (if not all) local government departments interact with constituents every day, especially when it comes to accepting and processing various applications, inspections, or document requests. and cost governments far too much in staff time and money.

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The Benefits of Automation for Constituent Identity Verification

Government Technology Insider

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies

GovLoop

So whether you’re designing workflows, developing applications, directly serving constituents or managing agency teams, you can improve citizen experiences by strengthening the Entice and Extend phases. This article first appeared March 22, 2022. If you don’t extend the experience, users might not continue to benefit from the service.

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30 State and Local Government IT Influencers Worth a Follow in 2022

State Tech Magazine

In some cases, strengthened budgets have produced fresh opportunities, and officials across the country are pushing tech projects to improve the lives of their constituents. As state and local IT officials emerge from the difficult terrain of the past few years, they are looking forward with renewed optimism.

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Last chance to register for the IMAGINE 2022 conference for education, state, and local leaders

AWS Public Sector Blog

Registration is still open for the IMAGINE 2022 conference presented by Amazon Web Services (AWS). Register now for the IMAGINE 2022 conference in Seattle. Check out the breakout sessions for the IMAGINE 2022 conference here. Register now for the IMAGINE 2022 conference. Get inspired by public sector leaders and peers.

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What is GovTech? Everything to Know About Modern Government Technology 2022

GovPilot

Antiquated, paper-based processes still in use at all levels of government have played a central role in the slow-moving bureaucratic processes nationally that hinder progress, frustrate constituents, and prevent infrastructure projects and economic development initiatives from being completed efficiently.

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A Plan for Access in Arkansas

GovLoop

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In Arkansas district courts, the “failure to appear” rate can be high — more than 45,000 people no-showed in 2022.