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The Town of Gilbert, Arizona Transforms the Customer Experience by Digitizing Government Forms

Government Technology Insider

Town of Gilbert, Arizona embraced this model of self-service and began modernizing its services by digitizing it’s government forms. We really place an important emphasis on making sure that we give our customers [and] our team the tools they need to be successful,” Mejia said.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

Every year, the federal government processes more than 106 billion paper forms from 10,000 unique templates. Reduce processing time by up to 90% with DocAI The top five federal agencies use an average of 900 unique forms. In addition, rework is 5% of the total number of the forms processed per year. In 2021, Americans spent 10.5

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5 Keys to Cross-Agency Collaboration in 2024

GovLoop

Examples of tools that fuel UC include IP telephony for voice calling, web and videoconferencing, voicemail, content sharing, and instant messaging. Today, it means most of those things — just in digital form. To make sure employees are best equipped to communicate and collaborate, agencies need four collaboration elements in place.

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NLC Members Part of PFA Success Story

NLC (National League of Cities)

The Public Finance Authority (PFA) was formed By Local Government, For Local Government ™ to be another tool in the toolbox of local governments to help finance public benefit projects that are important to local communities without any risk to taxpayers.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

But new technologies and tools address these problems while helping the organizations who serve vulnerable populations. Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip.

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What CX Metrics Actually Matter?

GovLoop

It makes data become a powerful tool, versus being white noise.” Also, be sure to register and join us next month for our next CX CoP, “Online Forms – The Good, the Bad, the Ugly ” on Monday, Feb. Make sure your reporting is tied to moments of reflection and planning. 12 at 4 p.m.

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Using analytics and AI to tackle global human trafficking

Open Access Government - Technology News

million people were trapped in some form of human slavery in 2021 – 27.6 As the World Economic Forum (WEF) says in its own literature on the subject, “around 172 countries form part of the chain of exploitation … it’s a daunting picture”. According to the International Labour Organisation (ILO), an agency of the UN, 49.6