GovLoop

FEBRUARY 29, 2024

This March, we’re offering six free online training sessions, where you can dive further into topics like artificial intelligence, human-centered design, and cultivating curiousity on your team. So, it seems obvious that you would need to incorporate human-centered design (HCD) into the process.

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FedTech Magazine

NOVEMBER 3, 2023

10x’s move to improve customer experience with human-centered design products and modern interfaces led to the recent creation of beta.notify.gov, a digital notifications service that allows agencies to send custom text messages about federal benefits to recipients at low cost.

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GovLoop

APRIL 5, 2023

But design-led innovation looks for information that’s more personal and profound. And design-led thinking constantly experiments, testing new ideas in light of new information and avoiding preconceived assumptions about user experiences. Initiatives that are designed rather than constructed have a greater chance of success.

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GovLoop

DECEMBER 12, 2023

Giving employees the tools and environment they need to do their jobs has a profound impact on how well they can serve the public. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

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GCN

OCTOBER 13, 2022

Pairing artificial intelligence with human-centered design principles can improve callers’ experience and attitudes regarding the automated systems and agencies employing them.

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AWS Public Sector Blog

FEBRUARY 15, 2024

Bahmni is designed to improve the quality of patient care in settings with limited bandwidth and infrastructure. In 2015, Pahlka founded Civic Hall, a collaborative workspace and community center for civic tech innovators, activists, and entrepreneurs. Today, Bahmni supports millions of patients across more than 50 countries.

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Government Technology Insider

MARCH 21, 2024

In the interview, Fruecht explains how agencies can integrate technology solutions in a strategic way using human-centered design to realize their vision to provide these unique experiences seamlessly to their key stakeholders.

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GovLoop

AUGUST 29, 2022

Be Human-Centered. During sprints, it’s critical to be human-centered. Human-centered design is an approach that starts and ends the solution-making process with the people you’re creating solutions for, according to the design studio IDEO.org.

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GovLoop

JULY 10, 2023

Improving citizen experience isn’t just for designers and application developers – it’s something every agency decision-maker and frontline worker should be thinking about. And it’s why state and local agencies need to invest time and effort in designing experiences for citizens. Start by designing for the least-technical citizens.

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GovLoop

APRIL 22, 2024

The idea of “legacy” systems can seem a bit abstract, especially since the systems involved typically sit in a data center far removed from daily work. But they’re like your appendix or wisdom teeth: They’re of little interest until they hurt. Department of Labor.

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Open Access Government - Technology News

NOVEMBER 3, 2023

AI designers, developers, users, and evaluators are turning to NIST to deliver much-needed measurements, standards, tools, and expertise at a time when the measurement science behind AI is still very nascent. As a federal laboratory focused on driving U.S. The AI RMF is a case in point.

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GovLoop

MAY 9, 2024

The United States’ 5,381 data centers — more than 10 times the number in Germany, the country with the second most — handle much of that information. said Megan Huss , Director of the Process and Performance Improvement Program in the Office of Personnel Management’s Center for Leadership Development.

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Grant Training Center

JANUARY 8, 2024

The participants in my grant writing and designing workshops frequently ask me if AI is now able or will eventually be able to write their grant proposals. Human input is crucial for understanding the unique aspects of a project, tailoring the proposal to the needs of the funding organization, and incorporating a compelling narrative.

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GovLoop

JANUARY 18, 2023

McGuinness works at New America, a public policy think tank, where she founded the New Practice Lab, a research and design lab focused on family economic security. To improve how government works today, we need to build a tighter feedback loop between the people and those who design policies for them,” the authors write.

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Government Technology Insider

SEPTEMBER 13, 2023

Held between September 12 – 14, 2023, in Los Angeles, CA, the 2023 NASWA Summit hosts panels, exhibits, and networking opportunities centered on workforce’s top challenges and growth areas. NASWA’s first priority is uplifting workforce agencies, but many of the most relevant topics intersect with other agencies’ areas of interest.

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AWS Public Sector Blog

SEPTEMBER 6, 2023

While sustainability in healthcare encompasses environmental sustainability, it also considers how to design a sustainable care delivery system. Studies by 451 Research found that Amazon Web Services (AWS) can lower customers’ IT workload carbon footprint by nearly 80% compared to surveyed enterprise data centers.

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Partnership for Public Service

APRIL 27, 2023

Applying human-centered principles to redesign internal digital systems—those used by employees without an outward-facing service component—can create the best possible experience for an organization’s staff and internal teams. Employee Engagement. Leadership Engagement. Committed leadership is key to successful internal change.

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AWS Public Sector Blog

JANUARY 3, 2024

Previously, the service desk used an outdated telephony system, expensive interactive voice response (IVR) software, and ran in an on-premises data center. Powering MVD’s digital transformation with AWS Kyndryl’s solution utilizes Amazon Connect , a cloud-based contact center platform, to enable MVD to leverage “flex agents.”

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GovLoop

APRIL 5, 2024

We oftentimes need to take this step back and show humility around the process or thing we design, and recognize that it might not be right,” Alboum acknowledged. Even when funding is plentiful, agencies often launch projects before understanding how work and data flow through the organization. “We

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GovLoop

FEBRUARY 14, 2024

Watch the recording of this session on demand and be sure to join us next month for our next CX CoP, Human-Centered Design in CX , on March 11. Want to get more information about creating and using digital forms? Favorite

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Google Public Sector

SEPTEMBER 30, 2022

To keep information relevant and timely, government users and call center practitioners need to establish a governance process for content management. Although Dialogflow has an intuitive interface, it’s designed for developers and technical staff. One government leader has discovered that AppSheet can help with this challenge.

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Google Public Sector

MARCH 4, 2024

Here's a sampling of some of the inspiring talks designed to empower and equip public sector agencies as they navigate the ever-evolving landscape: Accelerate Research Breakthroughs with AI : Explore how AI is revolutionizing research and propelling groundbreaking discoveries.

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AWS Public Sector Blog

NOVEMBER 16, 2022

AI is any method by which a computer replicates tasks usually performed by humans. This robust technology has been coined as intelligent automation or hyper-automation , and it can work alongside humans to perform work or operate in the background without human supervision. Protecting tax dollars from fraud, waste, and abuse.

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GovLoop

OCTOBER 4, 2023

Krista Kinnard, Director of Innovation and Engineering at the Department of Labor (DOL) and former Director of the General Services Administration’s AI Center of Excellence , helps DOL reimagine ways to accomplish tasks. Let’s Put Humans First People face AI with both excitement and fear. “I AI doesn’t come with agency-centered values.

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California Department of Technology

SEPTEMBER 27, 2022

Course topics include strategic planning, conflict management, techniques for creating a dynamic leadership brand, human-centered design best practices, and a 360-leadership workshop with a one-on-one coaching session. Continue reading CDT Accepting Applications for IT Leadership Academy at TechBlog.

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The CIO Council

JUNE 15, 2022

Earlier today, we announced that $100 million of the Technology Modernization Fund (TMF) will be designated to help streamline and improve public-facing digital services and technology systems to deliver a better customer experience to the American people.

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First State Insights

MAY 18, 2022

This April 29, 2022 interview addresses the role of intergenerational programming and the need for interdisciplinary expertise in designing and evaluating programs focused on aging adults. Opening and closing music: "I Dunno" by Grapes, used under Creative Commons 3.0 License.

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Partnership for Public Service

MAY 17, 2023

More than 90 federal agencies then went on to conduct equity assessments culminating in each of them releasing detailed Equity Action Plans —designed to address the barriers that underserved communities face in receiving services—in April 2022.

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GovLoop

NOVEMBER 14, 2023

Andrea Fletcher became the first Chief Digital Strategy Officer (CDSO) at the Centers for Medicare and Medicaid Services (CMS) earlier this year while retaining her role as the agency’s Director of Digital Service. She’s held that post since June 2022. “My We have a really robust data science community,” she explained.

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AWS Public Sector Blog

NOVEMBER 17, 2022

The addition of “smart technology” to your nonprofit’s technology conversations may seem intimidating or even unfamiliar to the human-centered work that your organization does. It’s about identifying a specific challenge, then working backward from that challenge to design a human-centered solution with technology.

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GovLoop

DECEMBER 18, 2023

Still, leaders can “infuse a human-centered approach into how [they] think about managing people,” she said. If we fail to listen and fail to design for what people need and want,” Heimbrock said, “they will go somewhere else. They design for it.” And they’re proving that every day now.”

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Government Technology Insider

FEBRUARY 15, 2024

A modern, interconnected solution enables states to take a family- and child-centric approach to early intervention, designed to follow the child and family’s journey from education to outcomes.

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AWS Public Sector Blog

AUGUST 24, 2023

The Government Lens is a collection of customer-proven design principles, scenarios, and technology agnostic best practices designed to encourage the unique context and requirements of governments globally to be considered when designing, building, and operating government workloads on AWS.

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Rebuilding Place in Urban Space

NOVEMBER 26, 2023

From the article: The vaunted “bump factor” is thriving again in this biosciences hub after a pandemic that limited human contact and forced many to retreat to their home offices. Old buildings/new buildings and arts and design as consumption versus production: Milan. I guess Ed Glaeser isn't doing his job. About how Alcova is unique.

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GovLoop

SEPTEMBER 15, 2022

That includes human-centered design, product management and agile. Digital Service, said Chaeny Emanavin, Director of the California Health and Human Services (CalHHS) Center for Data Insights and Innovation (CDII) in the state’s Office of Innovation. 6 – Embrace order.

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Government Technology Insider

OCTOBER 17, 2023

This means that the designated state agency, in Maine’s case the Department of Labor, would collect the taxes to fund the program, take the applications for worker claims, issue the decisions regarding benefit eligibility, then administer appeals, and audit employers for compliance with the program.”

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Rebuilding Place in Urban Space

NOVEMBER 24, 2023

The hub opened, but was closed three years later (" ‘Cambridge, we have a problem’: The true story of NASA’s center in Kendall Square ," Boston Globe ). A new building for the Volpe Center. But the Volpe Center hasn't fostered spinoff businesses either. OTOH, Boston has blossomed as a center for biotechnology.

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