Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. In fact, the effort was led by a former sporting goods executive, who put together a customer service management team. percent” in 2008, according to a study by the Sagamore Institute.
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