Wed.Jun 12, 2024

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Tech services and generative AI: Plotting the necessary reinvention

McKinsey Public & Social Sector Insights

The rapid emergence of generative AI has the potential to disrupt a dynamic the sector has relied on for decades, but it also offers an opportunity to tap a lucrative new market.

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Hybrid Work Strengthens Delivery of Citizen Services

State Tech Magazine

In our increasingly digital world, providing a secure hybrid work environment has become essential for government agencies seeking to deliver critical services effectively. Forward-thinking organizations recognize the value of flexible work arrangements, not just as a temporary solution but also to drive lasting improvements in service delivery and employee engagement.

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Curbing Community Violence in the Summer

NLC (National League of Cities)

Co-authored by Anthony Smith, Executive Director, Cities United This is one in a series of blogs focused on Gun Violence Awareness in June. To connect with the National League of Cities’ Justice Initiatives Team and other cities doing the work to address violence in their communities, e-mail us at justiceinitiatives@nlc.org.

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Mayoral candidate pledges ‘digital by default’ city services

GCN

In his bid to become the next mayor of San Francisco, Mark Farrell promised to digitize government services within two years.

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Key Strategies for Public Works Employees to Embrace Government Software

In a rapidly evolving landscape, the integration of digital software into Public Works teams has become imperative. This shift presents an opportunity to transcend traditional approaches, unlocking new levels of efficiency, cost savings, and fostering a culture of continuous improvement. This eBook offers comprehensive strategies to navigate this transformation.

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Managing the risks around generative AI

McKinsey Public & Social Sector Insights

The transformational technology will require every member of an organization to be a risk professional.

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For equal access, consider both physical and digital accessibility

GCN

COMMENTARY | Features such as clear navigation, readable text and multimedia alternatives improve the customer experience for everyone, leading to higher levels of satisfaction, engagement and trust.

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Building compliant healthcare solutions using Landing Zone Accelerator

AWS Public Sector Blog

The rise of cloud computing has brought many benefits to healthcare businesses, such as increased flexibility, scalability, and accessibility. However, with these benefits come challenges to meet regulatory and compliance requirements surrounding data privacy and security. Further, these requirements are complex because they vary both geographically and regionally, increasing the time to release and maintain a solution that meets both the technical and administrative controls necessary to adhere

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Democratisation through New Municipalism: The Role of Public-Common Partnerships

Policy & Politics Journal blog

by Iolanda Bianchi In my recent article published in Policy & Politics, I take a journey through the burgeoning phenomenon known as ‘new municipalism’, a movement that is rapidly gaining traction as a powerful catalyst for injecting a breath of… Continue reading →

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Aligning Your Agency’s Digital CX to Its Mission

GovLoop

For your customer experience (CX) efforts to succeed, you need to understand how to build them in a way that supports your agency’s mission. That includes ensuring that your customers can easily reach you their way, including through website and chat touchpoints. During the most recent CX Community of Practice session, Denise Kitts (Executive Director, Enterprise Management and Design, Veterans Experience Office, Veterans Affairs Department) had a few tips to share on identifying opportunities f

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Five need-to-know facts about using the AWS Cloud for K12 cyber-resiliency

AWS Public Sector Blog

K12 and primary schools across the US have experienced increased cyber threats in recent years, with cyberattacks jumping from 400 to 1,300 over a three-year period. As a result, sensitive information—including personal family issues, behavioral data, and financial information—was stolen by hackers and disclosed. The negative impacts of a cyberattack can be long-lasting, with loss of learning ranging from three days to three weeks and recovery time requiring anywhere from two to nine months.

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Empower Digital Government: Strategic Workbook for Modern Transformation

Digital transformation is reshaping government interactions, bringing agencies closer to the communities they serve. However, while many have adopted new digital tools, few have implemented comprehensive strategies to maximize their benefits. Our Strategic Workbook for Modern Government offers a step-by-step guide to developing a sustainable digital strategy.

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Feds invest $60M to boost local climate resilience, workforce development

GCN

The Climate-Ready Workforce initiative looks to place individuals in good-paying jobs that help advance coastal communities’ climate resilience.

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How Local Leaders Can Make Community Events More Sustainable

NLC (National League of Cities)

By Monica Rowand, Senior Manager, WM Advisory Services Summer is here, and your community may have a list of events on the calendar, from concerts to sports events to graduation ceremonies and more. But have you thought of how to make those events more sustainable?

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MBTA is ‘barely treading water'

GCN

If Boston's public transit agency can't close a $700 million funding gap for the T in the next 13 months, it may have to consider massive service cuts.

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What’s Going on in State & Local?

GovLoop

Priorities for States Each year, the National Association of State Chief Information Officers (NASCIO) publishes federal advocacy priorities that represent areas of focus for the upcoming year and how states can collaborate with federal agencies, Congress, the White House and strategic partners. 2024 priorities include: AI: States Lead the Way Continue Adoption of Dot Gov Domain Ensure Responsible Implementation of the State and Local Cybersecurity Grant Program Expand and Strengthen the State C

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A Guide For Everyone: Accessibility & Inclusivity Inspection Handbook

Dive into this comprehensive guide to inclusivity and accessibility! This handbook equips you with indispensable insights and practical strategies to ensure every space welcomes all. Whether you're an inspector, designer, or municipal employee, streamline compliance with regulations while fostering genuine inclusivity. From detailed checklists to case studies, we cover every aspect, empowering you to create environments that prioritize accessibility without compromising service.

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States struggle to help patients navigate insurance hurdle known as ‘step therapy’

GCN

Insurers often refuse to cover a specific drug until after the patient has tried cheaper alternatives.

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The Transformative Impact of AI on Public Sector Careers

Careers in Government

AI has the potential to transform the way public services are delivered, making them more efficient and accessible. The post The Transformative Impact of AI on Public Sector Careers appeared first on Careers in Government.

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Nostalgia and Grants: How Tetris 99 Mirrors a Full Grant Calendar

DH Leonard Consulting & Grant Writing Services

I was having a moment of nostalgia this week… I grew up in the 90’s, which means that I grew up playing games like Tetris and Mario Brothers (we won’t talk about what my bangs looked like back then!). My daughter’s who are both teenagers have both recently gotten into a Mario Kart and Tetris 99 streak as a stress reliever during final exam season and I have found myself getting in on the fun, although I have lost all of my skills from the 90’s in both games.

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Long Beach Township, NJ Launches New GovPilot Partnership And Will Soon Implement Government Management Software Into The Township

GovPilot

Long Beach Township, NJ just began a new partnership with the government management software provider to streamline operations and government services in the municipality.

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7 Signs Your Local Government ERP Is Holding You Back: A Guide for Small Municipalities

Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.

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Unlocking the power of price transparency data

McKinsey Public & Social Sector Insights

Is the future of healthcare consumer-centric?

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Leading with or without authority: Is it time for a mindset shift?

Partnership for Public Service

Leadership models and styles change and evolve over time. The traditional top-down or command-and -control leadership model, rooted in hierarchical industrial structures and military operations, may still be applicable in moments of crisis. However, in today’s dynamic and fast-paced work environment, this approach inhibits innovation, staff engagement and organizational flexibility, which are key factors for success in modern organizations.