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Modern Voice Platforms Make the Difference When Confronting Disasters

State Tech Magazine

Modern voice platforms play an important role in this convergence of technology for first responders, acting as the reliable linchpin for all streams of information. For frontline workers serving communities across America, the flow of information is crucial for running efficient operations that can expand and contract as demands dictate.

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Adopting voice commerce in 2024: Benefits and challenges

Open Access Government - Technology News

Revolutionalizing the shopping experience by embracing voice commerce in 2024 for seamless digital interactions Today, customers expect a frictionless shopping experience across online channels. At Itransition, voice commerce is an effective and innovative way for businesses to make digital customer experiences more seamless.

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FCC makes AI-generated voices in robocalls illegal

GCN

The move gives states new authority to crack down on AI-generated voice-cloning schemes.

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Latinos in Hollywood: Amplifying voices, expanding horizons

McKinsey Public & Social Sector Insights

Improving on- and off-screen representation of Latinos, their stories, and their culture could generate billions of dollars in new revenue for the industry, according to new McKinsey research.

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Transforming public sector communication with phone-based voice AI

Open Access Government - Technology News

and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement across various community services Yet, despite a solid online presence, a substantial 60% of their interactions remain via the phone channel, and many do not have the resources to maintain efficiency.

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Hearing the Voices of Parents, Families, and Caregivers

Homeroom

The post Hearing the Voices of Parents, Families, and Caregivers appeared first on ED.gov Blog. Sara Morrison, a mother of five living in New York, Continue Reading.

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How Voice Recognition Can Improve Constituent Satisfaction

GovLoop

Meeting customers on voice, digital, and messaging channels, and providing a consistent, contextual, convenient experience across every one. Using Nuance’s solutions, they’re now able to answer all their incoming calls, and nearly half are handled within the interactive voice response (IVR) system. But voice can do more.