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Kyndryl helps Arizona MVD transform customer experience with Amazon Connect

AWS Public Sector Blog

Within the Arizona Department of Transportation (ADOT) , MVD employs more than 600 customer service representatives in 44 offices across the state to help meet residents’ needs and get them on the road with ease. Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk.

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Simplify Municipal Data Analytics & Reporting

AccessE11

The Limitations of Traditional Reporting Understanding the limitations of traditional, manual reporting methods reveals a series of challenges that can significantly reduce operational efficiency and responsiveness. The reliance on manual data collection and paper-based processes increases the risk of human error.

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Pivotal Solutions’ strategy for providing high quality software and support

Open Access Government - Technology News

Pivotal Solutions has all the capabilities to produce effective solutions, that stem from the tools and skills harnessed by its experienced expert team to meet even the most complex or changing needs of its clients’. Intuitive and customisable high quality software.

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It’s time to evolve IT procurement

AWS Public Sector Blog

Just as people now consider car ownership, public transportation, and ridesharing services, organizations must expand criteria to capture the multiple dimensions offered by cloud computing and determine which creates the greatest ROI. They are asking for faster horses while innovative organizations are speeding past them in cars.

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6 Ways to Aid Innovation

GovLoop

Here are six steps that can make your agency more agile, creative and resilient, as shared with GovLoop during a recent virtual event: 1 – Build bridges. Agencies should be wary of services and tools that promise to complete the heavy lifting for them. 3 – Reduce complexity. 2 – Avoid easy fixes.

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Simplify Municipal Data Analytics & Reporting

AccessE11

The Limitations of Traditional Reporting Understanding the limitations of traditional, manual reporting methods reveals a series of challenges that can significantly reduce operational efficiency and responsiveness. The reliance on manual data collection and paper-based processes increases the risk of human error.

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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

During the last two years, government agencies have proven they can deliver digital services at speed. Scale is an issue because digital services involve multiple channels, including the phone, video chat, bots, messaging apps, self-service apps and others, as well as traditional in-person services. A Study in Complexity.