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The Year in Review: A Listen Back at Your Favorite Episodes of 2021 — Episode 105

Open Space Radio: Parks and Recreation Trends

And, with all the hope we had going into 2021 after a traumatic 2020, I think it’s safe to say that this was also a very difficult year. That’s not to say there weren’t a lot of positive things to happen this year, but I just wanted to start by acknowledging the fact that 2021 was hard — for me, for a lot of you, for us.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. Still, 50% of transactions were completed in less than 15 minutes, according to the bureau’s 2021 annual report (the most recent report available). Residents have noticed.

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A History of Ohio Land Banking 2009–2021: From Legislation to Operation

Center for Community Progress

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. Although the rate of foreclosure in Cuyahoga County had declined as of 2020, much remedial work remains unfinished. It has been lightly edited and condensed for the web.

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The PLUM Act: A New Era of Transparency into Senior Leadership Government

Partnership for Public Service

In 2021 congressional testimony , a 2020 blog and a 2021 blog , the Partnership for Public Service as well as others who have studied the Plum Book have documented the many deficiencies of the traditional Plum Book. The law also requires identification of individuals who temporarily serve in vacant positions.

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Protecting a Moving Target: Why Network Visibility Is the Foundation to a Strong Cyber Defense

GovLoop

A Core Need In August 2021, the Office of Management and Budget released Memorandum 21-31, establishing federal requirements designed to increase government’s network visibility before, during and after a cybersecurity event. The platform is a foundational tool that helps agencies build effective cybersecurity programs, Schaffer added.

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Building CX on the Front Lines

GovLoop

Consider this: Within two years of making CX a top priority, the Veterans Affairs Department in 2020 saw veteran trust in VA health care hit more than 90% for the first time. The 2021 EO on CX calls out chat as a way for customers to get information they need themselves. Specifically, VA used 5.7

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Building CX on the Front Lines

GovLoop

Consider this: Within two years of making CX a top priority, the Veterans Affairs Department in 2020 saw veteran trust in VA health care hit more than 90% for the first time. The 2021 EO on CX calls out chat as a way for customers to get information they need themselves. Specifically, VA used 5.7