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CFP: Entrepreneurs & Libraries Conference Fall, 2023 - "Refresh & Refocus: Libraries’ new trends in supporting entrepreneurs" - Online, November 1st, 2023

A Library Writer's Blog

In 2021 m ore than 5.4 million set in 2020. To learn more about the conference, please visit [link] Proposal submission deadline: August 14th , 2023 Preview the proposal submission form. Tip: Download or make a copy to draft responses before submitting. To submit a proposal please fill out the submission form.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. Still, 50% of transactions were completed in less than 15 minutes, according to the bureau’s 2021 annual report (the most recent report available). Residents have noticed.

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The PLUM Act: A New Era of Transparency into Senior Leadership Government

Partnership for Public Service

In 2021 congressional testimony , a 2020 blog and a 2021 blog , the Partnership for Public Service as well as others who have studied the Plum Book have documented the many deficiencies of the traditional Plum Book. The law also requires identification of individuals who temporarily serve in vacant positions.

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Building CX on the Front Lines

GovLoop

Consider this: Within two years of making CX a top priority, the Veterans Affairs Department in 2020 saw veteran trust in VA health care hit more than 90% for the first time. The 2021 EO on CX calls out chat as a way for customers to get information they need themselves. Specifically, VA used 5.7

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Building CX on the Front Lines

GovLoop

Consider this: Within two years of making CX a top priority, the Veterans Affairs Department in 2020 saw veteran trust in VA health care hit more than 90% for the first time. The 2021 EO on CX calls out chat as a way for customers to get information they need themselves. Specifically, VA used 5.7

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NJ Makes Applying for Unemployment Benefits Easier

GovLoop

million applications between 2020 and 2021. For more insights into state and local innovations that are changing communities , download it here: Get the guide Photo by Mikhail Nilov Favorite The Right Direction The state processed 2.4 This article appeared in our guide, “ State and Local: Making an Impact. ”

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Announcing the winners of the inaugural Future of Government Awards: Celebrating digital transformation initiatives around the world

AWS Public Sector Blog

The open source app IO was launched in early 2020 by PagoPA , a state-owned company created to spread digital services in Italy, to overturn this paradigm by putting simple and user-centered public services into the citizens’ pockets. EU Digital COVID Certificate, with more than 245 million certificates obtained through IO since June 2021.