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How to Build Community Consensus Throughout the Engagement Process

Social Pinpoint

It has even been revealed that community opposition has contributed to the delay or cancellation of more than $30 billion worth of infrastructure projects nationally in the decade to 2017. The proportion of which stakeholder pressure has played a role in project delay also rose from 76 percent of instances in 2018 to 80 percent in 2020.

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More systematic equity and revitalization planning as an imperative and opportunity in the suburbs: Northern Virginia

Rebuilding Place in Urban Space

The report, “ Lost Opportunities: The Persistence of Disadvantaged Neighborhoods in Northern Virginia ,” compares census data from 2009-13 and 2017-21 for Arlington, Fairfax, Loudoun and Prince William counties and the city of Alexandria to understand the social and economic changes the region has experienced over time.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

2021 98
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Louisville Courier-Journal mobile newsroom initiative and Salt Lake Tribune Innovations Lab

Rebuilding Place in Urban Space

I was reading an article about a Ponzi scheme in San Diego involving a woman named Gina Champion-Cain, and the story (" The Charismatic Developer and the Ponzi Scheme That Suckered San Diego ") suggested that part of the reason that she got away with it for so long was that her rise was simultaneous to a severe downsizing of the local newspaper, the (..)

2003 52
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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). He went on to promulgate a law, the Coronavirus Act of March 2020, that is perhaps even more 'extreme', although mitigated by its incomprehensibility.

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BTMFBA: maintaining arts spaces in the face of rising real estate values | Seattle, New York City

Rebuilding Place in Urban Space

In Brooklyn and parts of Queens, rent is at least 10 to 15 percent higher than it was in March 2020.) In Manhattan, average rent prices have risen 15 percent from their levels just before the Covid-19 shutdown, and things aren’t much better in the other boroughs. (In Suitable spaces are passed down, sublet, shared in secret.

2016 52
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What is the competitive advantage for the post-covid city? Doubling down on place values

Rebuilding Place in Urban Space

So it's the "entertainment city" idea but extending it to many more elements, making work and other spaces "more fun," engaging and active. The FT article mentions the Prudential Center in Boston, calling attention to how the first two floors of the building are set up to be open and connected and engaging-- shopping and food.

2016 52