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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. The team cut the online prices $5.00 below those of a visit to a branch, and online volume shot up,” the institute found.

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Louisville Courier-Journal mobile newsroom initiative and Salt Lake Tribune Innovations Lab

Rebuilding Place in Urban Space

Newspapers and similar media matter. -- " One more blow against community media: Washington Post drops Thursday "county" news special sections ," 2017 -- " DC's community newspaper weekly, the Northwest Current, goes out of business ," 2019 -- " Staff And Locals React To End Of Washington City Paper Print Edition ," DCist, 2022 -- " Newspapers as public (..)

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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). This document is periodically updated and the latest edition came out in 2020. State of the UK Climate 2020. doi: 10.1002/joc.7285

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CRA Podcast Episodes

CRA Today

Identifying community development loans requires many internal stakeholders within the bank and this episode highlights a solid approach to engage commercial lenders in identifying loans that are hidden within their portfolios and their loan pipelines. Theodore joined First Western in April of 2019 as Director of Marketing.

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Revisiting the 11th Street Bridge Park project as an opportunity rather than a folly: a new revitalization agenda for East of the River, DC

Rebuilding Place in Urban Space

Bilbao as an example of Transformational Projects Action Planning ," 2017 But I have to say that the student "inspired me" to rethink of the bridge park as an opportunity to reshape revitalization planning and practice in Anacostia. A good example is Bilbao. -- " Why can't the "Bilbao Effect" be reproduced?

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Defining Community Engagement, Public Participation, Civic Engagement and More

Social Pinpoint

From community engagement, community consultation, public participation, public involvement, civic engagement, public engagement, and citizen participation – it’s a varied mix. In an ideal world, “engagement”, “participation”, and “involvement”, would mean the exact same thing and could be easily interchanged.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

4 That average will change slightly each year to reflect the normal annual variation in the mix of products and borrower characteristics – for example, it was up by two basis points (bp) in 2021 over 2020, but down by the same amount from the prior year. percent to 0.49 percent to 0.49

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