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Innovations in CX: Gauging Engagement

GovLoop

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

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2017 IAP2 North American Conference

Social Pinpoint

” The post 2017 IAP2 North American Conference appeared first on Social Pinpoint - A Place to Engage Your Community. The events of the past twelve months have left many people in the public participation community wondering, “What is the future of the practice?” Does it have any place at all?”

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2017 NEWi Awards Winner – Best Government Solution

Social Pinpoint

The post 2017 NEWi Awards Winner – Best Government Solution appeared first on Social Pinpoint - A Place to Engage Your Community. Everyday, our customers bring forward great ideas, inspiration and comments about how we can improve our products to help make collaboration easier and more effective.

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How to Build Community Consensus Throughout the Engagement Process

Social Pinpoint

It has even been revealed that community opposition has contributed to the delay or cancellation of more than $30 billion worth of infrastructure projects nationally in the decade to 2017. It’s essential that we build consensus throughout the community engagement process, especially when the project is new or controversial.

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Honoring National Day of Racial Healing — Episode 127

Open Space Radio: Parks and Recreation Trends

Launched in 2017, this day originated as part of the WK Kellogg Foundation’s national Truth, Racial Healing & Transformation efforts. I’m thrilled to welcome Vicky Stott, the senior program officer for racial equity and community engagement at the W.K.

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More systematic equity and revitalization planning as an imperative and opportunity in the suburbs: Northern Virginia

Rebuilding Place in Urban Space

The report, “ Lost Opportunities: The Persistence of Disadvantaged Neighborhoods in Northern Virginia ,” compares census data from 2009-13 and 2017-21 for Arlington, Fairfax, Loudoun and Prince William counties and the city of Alexandria to understand the social and economic changes the region has experienced over time.

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Post columnist Colbert King says the DC Council needs to do more oversight

Rebuilding Place in Urban Space

. -- " For a lot of "urban problems" the issue isn't knowledge about what to do, but willingness to engage that knowledge " (2017) DC has Inspector Generals and an Auditor who reports to Council. But again, the Executive Branch doesn't seem to want to engage with it, and the Council doesn't push.

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