Remove 2017 Remove 2018 Remove 2020 Remove Engagement
article thumbnail

How to Build Community Consensus Throughout the Engagement Process

Social Pinpoint

It has even been revealed that community opposition has contributed to the delay or cancellation of more than $30 billion worth of infrastructure projects nationally in the decade to 2017. The proportion of which stakeholder pressure has played a role in project delay also rose from 76 percent of instances in 2018 to 80 percent in 2020.

article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

2021 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

BTMFBA: maintaining arts spaces in the face of rising real estate values | Seattle, New York City

Rebuilding Place in Urban Space

In Brooklyn and parts of Queens, rent is at least 10 to 15 percent higher than it was in March 2020.) In Manhattan, average rent prices have risen 15 percent from their levels just before the Covid-19 shutdown, and things aren’t much better in the other boroughs. (In Suitable spaces are passed down, sublet, shared in secret.

2016 52
article thumbnail

Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). This document is periodically updated and the latest edition came out in 2020. State of the UK Climate 2020. doi: 10.1002/joc.7285

article thumbnail

What is the competitive advantage for the post-covid city? Doubling down on place values

Rebuilding Place in Urban Space

So it's the "entertainment city" idea but extending it to many more elements, making work and other spaces "more fun," engaging and active. The FT article mentions the Prudential Center in Boston, calling attention to how the first two floors of the building are set up to be open and connected and engaging-- shopping and food.

2016 52
article thumbnail

CRA Podcast Episodes

CRA Today

Identifying community development loans requires many internal stakeholders within the bank and this episode highlights a solid approach to engage commercial lenders in identifying loans that are hidden within their portfolios and their loan pipelines. Emily joined First Western in June of 2017 and currently serves as CRA Analyst.

article thumbnail

Revisiting the 11th Street Bridge Park project as an opportunity rather than a folly: a new revitalization agenda for East of the River, DC

Rebuilding Place in Urban Space

Bilbao as an example of Transformational Projects Action Planning ," 2017 But I have to say that the student "inspired me" to rethink of the bridge park as an opportunity to reshape revitalization planning and practice in Anacostia. A good example is Bilbao. -- " Why can't the "Bilbao Effect" be reproduced?