article thumbnail

How to Build Community Consensus Throughout the Engagement Process

Social Pinpoint

It has even been revealed that community opposition has contributed to the delay or cancellation of more than $30 billion worth of infrastructure projects nationally in the decade to 2017. The proportion of which stakeholder pressure has played a role in project delay also rose from 76 percent of instances in 2018 to 80 percent in 2020.

article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. “The team cut the online prices $5.00 below those of a visit to a branch, and online volume shot up,” the institute found.

2021 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Post columnist Colbert King says the DC Council needs to do more oversight

Rebuilding Place in Urban Space

. -- " For a lot of "urban problems" the issue isn't knowledge about what to do, but willingness to engage that knowledge " (2017) DC has Inspector Generals and an Auditor who reports to Council. But again, the Executive Branch doesn't seem to want to engage with it, and the Council doesn't push.

2013 52
article thumbnail

"Temporary" uses as a way to foil development: Bruce Monroe Elementary School site, DC | from school to park to housing

Rebuilding Place in Urban Space

s zoning commission approved the development plans in 2017, but soon after, a group of neighbors filed a zoning appeal to contest the approval. The mixed-income development will sit at the heart of a rapidly gentrifying area of D.C. that has seen average household income nearly double over the last 25 years.

Housing 52
article thumbnail

BTMFBA: maintaining arts spaces in the face of rising real estate values | Seattle, New York City

Rebuilding Place in Urban Space

. -- " New form of BTMFBA in San Francisco ," 2023 -- " A wrinkle on BTMFBA: let the city/county own the cultural facility, while you operate it (San Francisco and the Fillmore Heritage Center) ," 2021 -- " BTMFBA: Baltimore and the Area 405 Studio ," 2021 -- " BTMFBA: the best way to ward off artist or retail displacement is to buy the building ," (..)

2016 52
article thumbnail

How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

2019 ; Collinson and Reed, 2017 ). This is particularly pertinent to formerly incarcerated people and young people aging out of the foster care system, where housing needs are foreseeable and obstacles are predictable ( Schneider 2018 ; Dworsky et al. 2021 ; Gubits et al. Coordination challenges between agencies (e.g.,

Housing 52
article thumbnail

New form of BTMFBA in San Francisco

Rebuilding Place in Urban Space

And it starts with decent cultural planning: -- " Revisiting stories: cultural planning and the need for arts-based community development corporations as real estate operators ," 2018 The preeminent example is SEMAEST of Paris, although it deals primarily with retail uses. No reason the model can't be extended to arts and culture.