2017 2018 2019 Engagement 
GovLoop
JULY 27, 2023
In 2019, the average visit time was 13 minutes, 4 seconds. People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. The team cut the online prices $5.00
The Stoop (NYU Furman Center)
JANUARY 13, 2022
2019 ; Collinson and Reed, 2017 ). This is particularly pertinent to formerly incarcerated people and young people aging out of the foster care system, where housing needs are foreseeable and obstacles are predictable ( Schneider 2018 ; Dworsky et al. 2021 ; Gubits et al. Coordination challenges between agencies (e.g.,
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The Stoop (NYU Furman Center)
AUGUST 4, 2021
During the study period, answering rates—or the rate at which tenants appeared in response to court filing—increased dramatically throughout the city, likely due to citywide outreach and tenant engagement. However, the study did not find a significant difference in answering rates in UAC ZIP Codes. Background.
Disaster Planning and Emergency Management
OCTOBER 21, 2022
In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). This is particularly unfortunate as there is immense scope to generate more community engagement. Kerslake, B. Moore-Bick, M.
CRA Today
OCTOBER 20, 2021
Identifying community development loans requires many internal stakeholders within the bank and this episode highlights a solid approach to engage commercial lenders in identifying loans that are hidden within their portfolios and their loan pipelines. Theodore joined First Western in April of 2019 as Director of Marketing.
Rebuilding Place in Urban Space
MARCH 1, 2024
Bilbao as an example of Transformational Projects Action Planning ," 2017 But I have to say that the student "inspired me" to rethink of the bridge park as an opportunity to reshape revitalization planning and practice in Anacostia. A good example is Bilbao. -- " Why can't the "Bilbao Effect" be reproduced?
Rebuilding Place in Urban Space
JANUARY 19, 2024
While the concept was spurred by my writings on the Purple Line light rail system coming to suburban Maryland, -- " (Big Hairy) Projects Action Plan(s) as an element of Comprehensive/Master Plans ," 2017 but also best practice programs I've across and not always written about. Design Method rather than Rational Planning 2. Social Marketing 3.
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