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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

Karen Johnson provides executive leadership for Administrative Services, Financial Management, and Information Technology at Covered California. Johnson joined Covered California after serving as the chief deputy director at the California Department of Health Care Services (DHCS), California’s Medicaid agency, from 2007 to 2017.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In fact, the effort was led by a former sporting goods executive, who put together a customer service management team. The team cut the online prices $5.00

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State of the Nation - a UK Perspective on Covid-19

Disaster Planning and Emergency Management

Since the start of the crisis, I have constantly affirmed that the key to understanding the effects of this pandemic is the UK Government's failure to give adequate weight to emergency planning and management (Alexander 2020a, 2020b). There were major exercises on pandemics in 2005, 2007 and 2016. Murphy, S., Proctor and J.

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A brief critique of UK emergency arrangements in the light of the Covid-19 crisis

Disaster Planning and Emergency Management

The current system for managing major incidents and disasters in the United Kingdom was devised after the Broadwater Farm, Tottenham, riots of 1986 and reflects a preoccupation with public order. The same shortcomings were present in the 2005 London bombings, as were others (for example, the way in which 'major incident' as declared).

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To and from origin stations can be difficult: More on the Silver Line and intra-neighborhood transit (tertiary network)

Rebuilding Place in Urban Space

The transit network concept I worked out is based on how Arlington County, Virginia, in their 2005 Trasnportation Plan, defined a Primary and a Secondary Transit Network. The solution is shuttle/jitney service to and from stations, rather than building more parking. Tertiary Network concept. I extended the concept to multiple scales.

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Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

Not as scintillating as the Boston Globe series (" Blueprints for a downtown Boston | Boston Globe "), but at least the business community is concerned about reputation and brand and identity management. From destination managers to city brand managers to community asset managers.

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It’s time to talk about a regional tax to help fund Metro (DC area)

Rebuilding Place in Urban Space

DC doesn't have the budget to be able to take on the full responsibility of WMATA, but that would allow it to manage it in a way that benefits the city. Although federal agencies leaving the city for sites poorly connected by transit, and maybe sports teams too, doesn't help the transit financial model either.

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