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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). percent” in 2008, according to a study by the Sagamore Institute. In fact, the effort was led by a former sporting goods executive, who put together a customer service management team.

2021 98
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State of the Nation - a UK Perspective on Covid-19

Disaster Planning and Emergency Management

Since the start of the crisis, I have constantly affirmed that the key to understanding the effects of this pandemic is the UK Government's failure to give adequate weight to emergency planning and management (Alexander 2020a, 2020b). There were major exercises on pandemics in 2005, 2007 and 2016. Murphy, S., Proctor and J.

2008 52
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Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

Not as scintillating as the Boston Globe series (" Blueprints for a downtown Boston | Boston Globe "), but at least the business community is concerned about reputation and brand and identity management. From destination managers to city brand managers to community asset managers.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

In the years immediately following conservatorship (which began in September 2008), the FHFA increasingly took over setting the average G-fee. This all ended in 2008, when even the most ardent GSE defenders in Congress went quiet as the two companies collapsed into conservatorship.

2008 52
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Eastern Market DC's 150th anniversary last weekend | And my never realized master plan for the market

Rebuilding Place in Urban Space

In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. I suggested many things over the years including: -- creating a transportation management district for the Capitol Hill area, serving Eastern Market. They still haven't.