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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In fact, the effort was led by a former sporting goods executive, who put together a customer service management team. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

Though I am privileged to be the general manager, it’s your Metro, so please let us know how we can serve you better. I am empowering all staff members to own our service outcomes and to proudly represent America’s transit system. As you travel the region this fall, I hope you will choose Metro.

2009 52
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Denver and Rio Grande Rail Trail in Davis County, Utah: a great foundation, full of (missed) opportunity

Rebuilding Place in Urban Space

It's an old rail corridor that was acquired by the Utah Transit Authority (" From rails to trails ," Deseret News , 2005) and is a joint project with the communities it passes through. I rode this trail the other day. As a trail it's nice, although it could use more trees. That part was cool.

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Metrorail Silver Line phase two opening this week

Rebuilding Place in Urban Space

Another element that could be included, in terms of comprehensiveness, is ferry and water taxi services, even though they are pretty niche (" Metrorail shutdown south of AlexandriaNational Airport would have been a good opportunity to promote ferry service ," 2017). More network improvements. Extending the Yellow Line south on Rte.

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Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

Not as scintillating as the Boston Globe series (" Blueprints for a downtown Boston | Boston Globe "), but at least the business community is concerned about reputation and brand and identity management. From destination managers to city brand managers to community asset managers.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

This would be, in essence, an unwinding of the ERCF and a return to approximately the CCF that was officially in place from 2017 to 2019 for setting the average G-fee. 6] It was officially adopted in 2017. [7] 26] It was only officially adopted in 2017, but in practical terms began to be partially used as far back as 2014. [27]

2008 52
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It’s time to talk about a regional tax to help fund Metro (DC area)

Rebuilding Place in Urban Space

DC doesn't have the budget to be able to take on the full responsibility of WMATA, but that would allow it to manage it in a way that benefits the city. Many people make the point that lack of dedicated funding is why the system is in failure mode.

2006 52