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2023 reading list and commentary

Librarian.net

I’ve been actively seeking out non-binary authors and trying to read print a little more. average read per month: 9.5 average read per week: 2.2 The always-updated booklist, going back to 1997, lives at jessamyn.info/booklist and it has its own RSS feed.

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2022 reading list and commentary

Librarian.net

Previous librarian.net summaries: 2021 , 2020 , 2019 , 2018 , 2017 , 2016 , 2015 , 2014 , 2013 , 2012 , 2011 , 2010 , 2009 , 2007 , 2006 , 2005 , 2004. I’m also retiring my “people of color/non-Western” category only because it relies too much on surface impressions/names. average read per month: 12.

2022 52
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2021 reading list and commentary

Librarian.net

Previous librarian.net summaries: 2020 , 2019 , 2018 , 2017 , 2016 , 2015 , 2014 , 2013 , 2012 , 2011 , 2010 , 2009 , 2007 , 2006 , 2005 , 2004. Here are stats for the books that I finished. average read per month: 9.6. average read per week: 2.2. number read in worst month: 6 (February). number unfinished: 0.

2021 52
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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

2021 98
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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

In fact, I mention that as an issue a lot in terms of funding.

2009 52
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Denver and Rio Grande Rail Trail in Davis County, Utah: a great foundation, full of (missed) opportunity

Rebuilding Place in Urban Space

It's an old rail corridor that was acquired by the Utah Transit Authority (" From rails to trails ," Deseret News , 2005) and is a joint project with the communities it passes through. I rode this trail the other day. As a trail it's nice, although it could use more trees.

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Metrorail Silver Line phase two opening this week

Rebuilding Place in Urban Space

Another element that could be included, in terms of comprehensiveness, is ferry and water taxi services, even though they are pretty niche (" Metrorail shutdown south of AlexandriaNational Airport would have been a good opportunity to promote ferry service ," 2017). More network improvements. Extending the Yellow Line south on Rte.