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2023 reading list and commentary

Librarian.net

I’ve been actively seeking out non-binary authors and trying to read print a little more. average read per month: 9.5 average read per week: 2.2 The always-updated booklist, going back to 1997, lives at jessamyn.info/booklist and it has its own RSS feed.

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2022 reading list and commentary

Librarian.net

Previous librarian.net summaries: 2021 , 2020 , 2019 , 2018 , 2017 , 2016 , 2015 , 2014 , 2013 , 2012 , 2011 , 2010 , 2009 , 2007 , 2006 , 2005 , 2004. I’m also retiring my “people of color/non-Western” category only because it relies too much on surface impressions/names. average read per month: 12.

2022 52
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2021 reading list and commentary

Librarian.net

Previous librarian.net summaries: 2020 , 2019 , 2018 , 2017 , 2016 , 2015 , 2014 , 2013 , 2012 , 2011 , 2010 , 2009 , 2007 , 2006 , 2005 , 2004. Here are stats for the books that I finished. average read per month: 9.6. average read per week: 2.2. number read in worst month: 6 (February). number unfinished: 0.

2021 52
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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

Johnson joined Covered California after serving as the chief deputy director at the California Department of Health Care Services (DHCS), California’s Medicaid agency, from 2007 to 2017. There, she managed and directed day-to-day operations and formulated and implemented policies to achieve the department’s mission.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

2021 98
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State of the Nation - a UK Perspective on Covid-19

Disaster Planning and Emergency Management

There were major exercises on pandemics in 2005, 2007 and 2016. The exercises revealed, for example, that special attention needed to be given to protecting the residents of care homes (PHE 2017, pp. Plans were made in the UK in 2006, 2008, 2011 and 2014. The problem has been the abyss between planning, preparedness and practice.

2008 52
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To and from origin stations can be difficult: More on the Silver Line and intra-neighborhood transit (tertiary network)

Rebuilding Place in Urban Space

The transit network concept I worked out is based on how Arlington County, Virginia, in their 2005 Trasnportation Plan, defined a Primary and a Secondary Transit Network. The solution is shuttle/jitney service to and from stations, rather than building more parking. Tertiary Network concept. I extended the concept to multiple scales.