GovLoop
JULY 27, 2023
When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example.
AWS Public Sector Blog
NOVEMBER 15, 2023
Johnson joined Covered California after serving as the chief deputy director at the California Department of Health Care Services (DHCS), California’s Medicaid agency, from 2007 to 2017. He is also involved in engaging and building local companies as well as anchoring new technology companies in Singapore.
Rebuilding Place in Urban Space
SEPTEMBER 23, 2022
In the near term, we are supporting returning customers with more rapid social media engagement, and extended customer service hours Monday through Friday 7 a.m. and Saturday and Sunday 8 a.m. For frequent, new and visiting customers, we are piloting new signage, beginning with putting service information at street level at Metro Center.
Rebuilding Place in Urban Space
NOVEMBER 14, 2023
In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. I first proposed to the city creating TMDs in 2005/2006. They still haven't. I mentioned it over time. Arlington and Montgomery Counties have done and still do this.
The Stoop (NYU Furman Center)
MARCH 10, 2023
Meanwhile, any reduction in capital requirements from today’s elevated levels would predictably be castigated by housing specialists from the political right and like-minded members of Congress, who will undoubtedly then accuse the FHFA of engaging in deliberate undercapitalization, such as existed pre-2008 (as explained below).
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