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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. The team cut the online prices $5.00

2021 98
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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

In the near term, we are supporting returning customers with more rapid social media engagement, and extended customer service hours Monday through Friday 7 a.m. and Saturday and Sunday 8 a.m. For frequent, new and visiting customers, we are piloting new signage, beginning with putting service information at street level at Metro Center.

2009 52
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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

Through 2013, the fee moved up strongly as part of the FHFA’s push to raise the cost of GSE mortgages in an attempt to “crowd in” more private market capital into mortgage lending. 6] It was officially adopted in 2017. [7] The FHFA is currently engaged in increasing cross-subsidization. [20] Also, the 0.10

2008 52
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Eastern Market DC's 150th anniversary last weekend | And my never realized master plan for the market

Rebuilding Place in Urban Space

In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. I first proposed to the city creating TMDs in 2005/2006. They still haven't. I mentioned it over time. Arlington and Montgomery Counties have done and still do this.