Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies
GovLoop
JULY 10, 2023
Improving citizen experience isn’t just for designers and application developers – it’s something every agency decision-maker and frontline worker should be thinking about. In this article, I explore the 5Es of experience and why two of the most often overlooked, Entice and Extend, are key to improving the overall citizen experience. Imagine you’re applying online for Medicaid.
Let's personalize your content