customers-come-first-with-a-human-centered-design-approach 
GovLoop
MARCH 6, 2023
Part of excellent customer service is putting people first, which is also a core component of human-centered design (HCD). When organizations want to take on a HCD outlook, one of the first steps is considering what the specific challenge is that users need to have addressed. Favorite
Government Technology Insider
SEPTEMBER 13, 2023
Thanks to new technology like generative AI, shifting employee priorities, and a rapidly transforming online work environment, state workforce agencies are rethinking their approaches to employment, training, and programs like unemployment insurance. Today’s workforce is a product of constant evolution.
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Government Technology Insider
APRIL 10, 2024
With the work that City of Los Angeles Mayor, Karen Bass, has put into improving customer experience has been truly impressive.” Just last week, I had someone come up to me and say they had lodged a 311 ticket multiple times, and their item still wasn’t handled. This needs to change.”
AWS Public Sector Blog
JANUARY 9, 2023
At AWS re:Invent 2022, I connected with inspiring customers around the world who are using the cloud to drive innovation in government, education, nonprofit, space, and healthcare. The county’s legacy contact center presented many challenges to ISD, including long hold times and limited opportunities for automation and self-service.
AWS Public Sector Blog
NOVEMBER 27, 2023
We also launched the IMAGINE Grant for the first time in the U.K. , What’s exciting about these organizations is their purposeful adoption of technology and effective use of data, with the vision of maximizing their uniquely human capacities. and look forward to extending this opportunity globally. Minutes matter. Seconds matter.
AWS Public Sector Blog
JULY 12, 2023
These leaders come from across government including information technology, transportation, public safety, and more. The LA County Public Defender’s office is the first and largest indigent defense firm in the country, serving people who typically can’t afford legal representation. What is the AWS SLG Champions Community?
AWS Public Sector Blog
MARCH 11, 2024
Forensics Orchestrator framework Automated Forensics Orchestrator for Amazon EC2 is an AWS solution that provides customers the ability to integrate a serverless framework that automates the end-to-end forensic containment and analysis process for Amazon EC2 instances.
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