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Get Your Data House in Order

GovLoop

DoD based its 2020 data strategy on eight guiding principles that can serve as a useful model for other organizations in creating their own policies. For more ideas about how to use data in important and innovative ways, download it here: Get the guide Photo by Scott Webb at pexels.com Favorite

Housing 52
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Building Resilience: Leveraging Innovative Partnerships and Low Cost Capital to Meet Affordable Single-Family Housing Needs

Center for Community Progress

In this chapter, John O’Callaghan , president and CEO of the Atlanta Neighborhood Development Partnership (ANDP), and Mandy Eidson , senior manager of the ANDP Loan Fund, share how ANDP is innovatively meeting affordable single-family housing needs in Atlanta. Since its inception in 1991, the Atlanta Neighborhood Development Partnership, Inc.

Housing 98
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Protecting a Moving Target: Why Network Visibility Is the Foundation to a Strong Cyber Defense

GovLoop

Cloud technology has replaced in-house infrastructure. The 2020 Solar Winds SUNBURST attack, which affected more than 40 federal agencies and thousands of other entities worldwide, is a prime example. Over the years, federal networks have become more complex. Employees conduct work on their personal computers.

2024 59
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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

Zendesk has helped the Georgia Housing Voucher Program (GHVP) adopt an omnichannel approach to customer service. GHVP is a $24 million state- funded program providing permanent supportive housing for individuals with psychiatric disabilities who are experiencing homelessness. For more insights on embracing agility, download it here.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

2021 98
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A History of Ohio Land Banking 2009–2021: From Legislation to Operation

Center for Community Progress

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. Once-thriving middle-class neighborhoods with much history, shops, solid housing stock, and cultural treasures transitioned almost overnight into vacant and abandoned streets and retail strips.

2009 52
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Simplifying the Online Employee Onboarding Process in Park Agencies

Let's Talk Parks

If you were around in 2020, then you know that certain policies and procedures can change FAST. I’ve found that a robust “FAQ” or “Start Here” section can help house some of those policies, and then you can get more specific in other categories. In that case, written guidelines are typically the best as they are the quickest to update.