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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. Once they were confident in their approach, the team scaled fast. You saved my life today.'”

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Social Media Gives an Oklahoma Agency Its Voice

GovLoop

An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media.

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Social Media Gives an Oklahoma Agency Its Voice

GovLoop

In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media. The agency’s social media campaign has helped humanize the organization and build trust. “We This article first appeared in “ Your Guide to Building Constituent Engagement.”

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Summit County (Utah) Community Planning Lab as an example of civic engagement and best practice technical assistance

Rebuilding Place in Urban Space

Unlike DC's "constituency service" programs by Councilmembers and the Mayor's Office, these initiatives are designed to support DIY self-help efforts driven independently of elected officials.

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Supply Skepticism Revisited: What New Research Shows About the Impact of Supply on Affordability

The Stoop (NYU Furman Center)

But as concerns about gentrification and displacement in urban areas have become more widespread, supply skepticism has expanded from the traditional anti-development constituencies to renters and social advocates fighting for equitable neighborhood planning. “You have to have clear targets and you have to have a strategy.”

Housing 112
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Times Square Alliance Streetwatch program for reporting problems in the public space

Rebuilding Place in Urban Space

A recent upload in my photo feed was from last fall, and showed a public art campaign posted on a trash can in Times Square, where the public spaces are managed by the Times Square Alliance business improvement district. More about this later.)