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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report.

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Eastern Market DC's 150th anniversary last weekend | And my never realized master plan for the market

Rebuilding Place in Urban Space

In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. In 2009, I was appointed to serve on the Community Advisory Committee, representing the Eastern Market Preservation and Development Corporation. They still haven't.

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Swarming and Followership; Distance Leading

Public Policy Blog

We have argued, first of all, for adopting a broad concept of “information”—so that it is defined as something that refers not only to communications media and the messages transmitted, but also to the increasingly material “information content” of all things, including weapons and other sorts of systems. Image: Faggard, 2013.

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Social Media for Social Good: What role does social media play in creation of and sustainability of social movements? A Social Movement Case Study Examining Occupy Wall Street and the Tea Party.

Public Policy Blog

As more of the world becomes connected online, revolutionaries across the globe are being empowered like never before although not all are successful as sustaining the movement the use of information communication technologies (ICT) are critical in developing and executing modern social movements. A study by Vragara et al.,