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Why Modernization Means More Than You Think

GovLoop

Although outdated technology is a problem in itself, modernization will have limited benefit if technology is the primary focus. Instead, agencies need to think in terms of three tiers: people, process and, yes, technology. Nowhere is this more evident than when agencies migrate applications and data to the cloud.

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Delivering What the Public Expects

GovLoop

When you have an experience that’s less than satisfactory … with government, it impacts how you feel about [it] and decreases trust,” said Jonathan Alboum, Federal Chief Technology Officer at ServiceNow, a company that facilitates agency transformation. When things go well, you need metrics as proof.

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Meeting AI Where You Are

GovLoop

According to Macaleer, developing an AI strategy means identifying how an agency can best use AI. IBM has identified three use cases that can offer agencies a quick return on investment: human resources, citizen services and application modernization. Knowing what data went into an output and why — explainability — builds trust.

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Good quote on arenas and stadiums as "performing arts centers" attractions for cities

Rebuilding Place in Urban Space

Nashville/Portland: want a baseball team and have been working for one for a lot longer than Salt Lake. As the valuation of sports franchises continues to shatter logic, perhaps citizens will have a hard time justifying giving them more money. You build a building and when it’s life span is over, you build a new one.

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Make Your Organization Open to Change

GovLoop

In a 2016 article, the Centre for Public Impact, a government consulting firm, said that “the future public servant will increasingly need to think and act like an entrepreneur.” They enable leaders to solve more complex and cross-functional problems. In many ways, introducing change is riskier than staying with the status quo.

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Erie County Puts Cloud to Work for Children and Families

GovLoop

Caseworkers who ran out of an important document while meeting with a family needed to drive back to the office to pick up more. To find these homes, the caseworker had to look through an incredible volume of paperwork — written narratives, emails, health records, court records and more — to identify a name. Emergencies.

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Our Top Local Government Conferences of 2023

zencity

It’s a new year, which means our events team is hard at work and we’re keeping up with our New Year’s Resolutions (eat better when traveling to conferences, for example). This was a moment to celebrate the renewed sense of community, which was clearer than ever before. See you there! We can’t wait to meet you!