think-of-your-constituents-as-end-users 
GovLoop
JANUARY 9, 2024
When developing new applications, you want to include the end user in the process. But when it comes to using open data to tackle local problems, who counts as the end user? Is it just the government employee, or is it also the local constituent? For example, the City of Long Beach, Calif.,
GovLoop
NOVEMBER 16, 2023
With constituent and employee expectations rising, state and local governments are under pressure to create easier, more intuitive interactions. Additionally, by pivoting toward design thinking, agencies can improve not only constituent engagement, but also their employees’ experience. Favorite
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GovLoop
APRIL 5, 2024
The more we think about a person’s experience with government, and we demonstrate empathy … the better we can align the way we serve them to the things they most need,” he said. With metrics, he explained, “you [can] go tell that story to Congress, to your constituents, to whoever wants to listen, that you made [something] better.”
GovLoop
AUGUST 4, 2022
Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. When an agency doesn’t provide that, users are left frustrated. If your air conditioner goes down, you want to fix that, right?
Super Library Marketing
SEPTEMBER 18, 2023
And they anticipate the ending. “ -Sarah Tolle, content director for Black and White Zebra. In my day job, I’ve been spending a lot of time thinking about how library marketers can get the most bang for their buck. It takes time and consistent marketing to make people aware of your library. It’s an impossible formula.
GovLoop
OCTOBER 25, 2022
Think About Security Early On. People need to think about security during the planning of a new solution, rather than at the end. Liska said that thinking ahead “helps make adoption go up. It helps [your solution] actually become more secure in the end.”. Remote work was unfathomable in many offices.
GovLoop
DECEMBER 29, 2023
As the former Executive Director for Employee Experience and Organizational Management at the Department of Veterans Affairs’ (VA) Veterans Experience Office, she believes that both qualitative data (what people think and feel) and quantitative data (what you can measure and count) offer insight into EX.
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