Thu.Jan 25, 2024

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States push ahead with social media laws amid legal challenges

GCN

Utah delayed its efforts for litigation purposes, while a judge blocked an Ohio law. But that hasn’t stopped other states, most recently Idaho and New York, from introducing their own restrictions to protect minors.

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What CX Metrics Actually Matter?

GovLoop

Metrics for customer experience (CX) can look radically different depending on the agency’s mission. How do you know which metrics you need to track success? During our latest CX Community of Practice session, Tori Leonard, UX Practice Manager, shared strategies for measuring your CX goals. Here are a few takeaways from that session: • The first step for creating and tracking metrics that matter should be foundational discovery research, Leonard said.

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Trending Sources

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988-hotline counselors air concerns: more training needed to juggle a mix of calls

GCN

Dozens of crisis counselors responded to a survey about their work experiences, painting a picture of uneven training, uncertainty about how long to stay on the line, and different policies on whether to inform a caller when police are on their way.

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Paid Parental Leave Is Available to Most Federal Employees—But Some May Not Know About It

GAO (US Government Accountability Office)

The first months of a baby’s life are an important period to build bonds between parents and child. Because of this, many new parents take maternity or paternity leave —also known as family leave—from work during those initial months of welcoming a.

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The Ultimate Playground Inspection Handbook

Dive into the world of playground safety with this complimentary guide. It offers a detailed exploration of essential practices to ensure the utmost safety for children. Delve into inspection techniques, from assessing equipment conditions to evaluating surfacing materials. Gain insights into maintenance strategies to keep playgrounds in top-notch condition year-round.

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FEMA to overhaul disaster aid to better help those most in need

GCN

The changes would address “the inequitable distribution of benefits” and help more low-income and homeless people.

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Modernizing corporate-loan operations

McKinsey Public & Social Sector Insights

Inefficiencies and costly errors continue to plague syndicated-loan operations. Banks that invest in a modern operating model can win customers in this growing market.

More Trending

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Hidden Leadership

Careers in Government

It might sound obvious, but great leaders usually have a great team behind them. The post Hidden Leadership appeared first on Careers in Government.

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Local IT Leaders Optimize Their Work Environments with VDI

State Tech Magazine

During the pandemic, the adoption of virtual desktop infrastructure empowered employees of Amarillo, Texas, to work from home — and it created breathing room for those who still had to come into the office. “With VDI, we moved employees into various conference rooms without moving their physical machines. This allowed some departments to realize the value of the flexibility of VDI, both on-premises and off,” says Amarillo Director of IT Missy Laird.

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US government agencies can communicate, collaborate securely with AWS Wickr

AWS Public Sector Blog

Driven by the need for convenience, real-time conversations, and anywhere, anytime access, electronic messaging has become a go-to means of communication. In fact, instant messaging has become the preferred form of internal workplace communications, including email, according to Gartner’s 2022 Channel Benchmark and other research studies. The rise in remote working during the COVID-19 pandemic, a tech-savvy workforce, and the proliferation of apps that make it easy to text and chat on any device

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From Disjointed to Aligned: Strategies for Getting Teams on the Same Page to Achieve Results More Successfully

Careers in Government

Leaders can foster this alignment by crafting a clear vision, promoting open communication, and encouraging collaboration across functions. The post From Disjointed to Aligned: Strategies for Getting Teams on the Same Page to Achieve Results More Successfully appeared first on Careers in Government.

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7 Signs Your Local Government ERP Is Holding You Back: A Guide for Small Municipalities

Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.

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Mayor Nathaniel George Booker Talks Housing Stability through Property Tax Reform

NLC (National League of Cities)

Every year, residents across the country lose their homes because they are unable to pay the rising property taxes in many cities. Mayor Nathaniel George Booker of Maywood, IL, understands the critical importance of tackling late property taxes to stabilize homeownership for residents.

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Building Digital Excellence: Overcoming Web Development Staffing Obstacles in Government

Careers in Government

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Building Digital Excellence: Overcoming Web Development Staffing Obstacles in Government appeared first on Careers in Government.

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Are personalised running shoes the future?

Open Access Government - Technology News

Massachusetts Institute of Technology engineers find a way to personalise running shoes to optimise performance using their new model MIT engineers have created a model to revolutionise how runners select their shoes. The model, outlined in the Journal of Biomechanical Engineering study, predicts how specific shape properties impact a runner’s performance, considering factors such as height, weight and general dimensions.

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Cities Have a New Challenge Filling Job Vacancies: Demographics

Careers in Government

Agencies are experiencing staffing problems that impede service delivery, while a retirement tsunami erodes the ranks of older, knowledgeable workers. The post Cities Have a New Challenge Filling Job Vacancies: Demographics appeared first on Careers in Government.

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Sustainable Facility Maintenance Management for Small Local Governments

Unlock the potential of sustainable facility management! This guide empowers small local governments to lead with climate-resilient infrastructure, energy efficiency, waste reduction, and more. Elevate your community's resilience, reduce costs, and embrace eco-friendly practices. Discover the role of facility maintenance teams in green cleaning, sustainability analyses, and infrastructure upgrades.

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Busting myths about women in the workplace

McKinsey Public & Social Sector Insights

Professional women’s progress can feel painfully slow. At this point, what’s really holding women back?

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How to Navigate the Maze: Overcome the Challenges to Land a Role in State and Local Government

Careers in Government

While the challenges of finding a role in state and local government may seem daunting, they are not insurmountable. The post How to Navigate the Maze: Overcome the Challenges to Land a Role in State and Local Government appeared first on Careers in Government.

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Nature Everywhere: 19 New Sites Join Initiative to Ensure Nature’s Benefits for All Children

NLC (National League of Cities)

Building upon nine years of experience in 50 cities, the National League of Cities (NLC) and partners Children & Nature Network (C&NN), and KABOOM! welcomed 19 new sites into the Nature Everywhere Communities initiative in November 2023.

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Creating A Positive Work Culture In Local Government Offices With GovPilot

GovPilot

Navigating the difficulties of local government and municipal offices is no doubt a challenging task. Local government officials face a lot of challenges in their efforts to ensure the functions of numerous different groups. Differing factors coming from having to manage public services , to addressing community needs, and adhering to various regulations can create a demanding environment.

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ASPA TIMES Magazine: Diversity, Equity and Inclusion

PA TIMES Magazine is a publication of the American Society for Public Administration (ASPA), a not-for-profit corporation. This edition focused on diversity, equity and inclusion in public administration, including guest columns, insights for the field and interviews with city government DEI officers about their work at the local level.

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From Google to the Pentagon: My Experience with the Air Force's Public-Private Talent Exchange

Google Public Sector

As a Google Public Sector Customer Engineer, I recently had the incredible opportunity to pilot a unique initiative: working directly for the U.S. Air Force via the Department of Defense's Public-Private Talent Exchange (PPTE) program. This program allows temporary talent exchange between DoD agencies and private companies, fostering collaboration and innovation to help drive mission outcomes forward.

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Jersey City, NJ Deploys New Modules With GovPilot

GovPilot

Jersey City, NJ expands their partnership with the government management software provider to streamline operations and government services in the municipality.

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GovForward FedRAMP Headliner Summit: Navigating the FedRAMP Certification: Best Practices and Challenges

CarahCast

This session aims to provide a high-level overview of the FedRAMP certification process, including the essential steps, requirements, and challenges that vendors encounter along the way. Listeners will gain insights into the benefits of achieving FedRAMP compliance, the intricacies of preparing for and undergoing the assessment, and practical strategies for streamlining the certification process.

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Dell Rapids, SD Deployed Building Permit and Report-A-Concern Modules With GovPilot

GovPilot

Dell Rapids, SD expands their partnership with the government management software provider to streamline operations and government services in the municipality.

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Proactive vs Reactive Maintenance: Making the Case for Preparedness

Discover comprehensive strategies for optimizing operations and achieving cost efficiency! This document offers insights into efficient inspections, data-driven decision-making, goal alignment, and resource optimization. It empowers local governments and maintenance departments to streamline operations and ensure significant cost savings. From aligning maintenance goals with community needs to leveraging data for strategic planning, this guide provides a roadmap for smoother, more reliable opera

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GovForward FedRAMP Headliner Summit: The Role of Data & Risk Management in the New Threat Landscape

CarahCast

In this session, experts in government and industry weigh in on the technology and tactics necessary to stay one step ahead of the next threat. In this session, experts in government and industry weigh in on the technology and tactics necessary to stay one step ahead of the next threat.

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How to write stronger diversity, equity, and inclusion performance goals

Partnership for Public Service

“DEI isn’t what we do – diversity, equity and inclusion are what we achieve.” These words from DEI strategist and speaker Lily Zheng remind us that DEI goals are measurable efforts, not just aspirations, to build more equitable and inclusive organizations. To Zheng’s point, diversity, equity and inclusion are each separate outcomes. Oftentimes, they are intermediary outcomes to achieve business growth , like diversifying candidate pools to improve profitability or addressing meeting inclusivity

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The State of Energy Organizations 2024

McKinsey Public & Social Sector Insights

The coming decade will likely be a defining one for the global energy system.

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AWS commits additional $20M to tackle health equity disparities through cloud technology

AWS Public Sector Blog

Nonprofit Jacaranda Health, an AWS Health Equity Initiative customer, helps mothers and newborns in Sub-Saharan Africa get the care they need. In 2021, Amazon Web Services (AWS) launched the AWS Health Equity Initiative as a three-year, $40 million commitment to help solve gaps in health equity. Since then, 229 organizations have contributed innovations to the program to help address disparities in social determinants of health around the world.

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Facility Maintenance Trends for 2024: What's Changing in the Industry?

This comprehensive article delves into the transformative trends reshaping local government facility maintenance in anticipation of 2024. From embracing smart technology for efficient management, sustainability's pivotal role to data-driven decision-making, workforce upskilling, and predictive maintenance strategies, each aspect is explored. Insights into outsourcing collaborations, digital twins, safety enhancements, and the broader industry evolution highlight the critical adaptation needed.

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The Government Workplace Makeover

GovLoop

Goal: Embrace a more flexible, agile and resilient workplace to accommodate workforce and mission needs. Charles Hardy, Chief Architect of the General Services Administration’s (GSA) Public Buildings Service, is a licensed architect, workplace strategist and certified construction manager. As the agency’s lead executive in charge of workplace strategy, he oversees research and development of office innovations.

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How a small Air Force team used Vertex AI to overhaul their manual processes

Google Public Sector

As part of an effort to overhaul and accelerate processes within the U.S. Air Force , the Air Force Chief Data and AI Office wanted to explore how Generative AI could help modernize current processes, which were draining the time and energy of their service members and directly impacting their mission to supply airpower anytime, anywhere. Speeding up processes would help Airmen focus more time on the core challenges of their mission and less on the paperwork supporting that mission.

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How AWS helps higher education institutions navigate data

AWS Public Sector Blog

Data is key to a higher education institution’s ability to expose insights and improve student performance and outcomes. Helping institutions understand how data can be used and how it can propel institutions toward a brighter future is a priority for Amazon Web Services (AWS). With many data solutions available, AWS can help education institutions map out an individualized data journey by starting simple, unlocking existing data, and moving toward a fully data-driven institution.

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AI Adoption Is Great … If Done Sustainably

FedTech Magazine

The age of artificial intelligence has sparked growing excitement across society, with new tools such as ChatGPT promising a competitive edge. The recent release of the Biden administration’s much-anticipated AI executive order is guiding federal agencies to embrace the technology while still managing the risk. The executive order is a step in the right direction to promote safe, secure and trustworthy AI — essential as agencies explore new technology.

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Efficiency and Sustainability: Leveraging Digital Solutions in Facility Operations

Speaker: Alan Kavanaugh, BA, CRM, CCPI ​​​​​​​Director of Loss Control & Risk Management

This session is designed to unveil the transformative potential of digital solutions in reshaping conventional practices, offering a roadmap towards greener and more efficient facilities regardless of municipality size. Attendees will learn: Insights into cutting-edge trends and strategies in sustainable facility management. Practical knowledge to effectively incorporate digital solutions for operational efficiency.