Mon.Jul 08, 2024

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The evolution of customer care: AI and the Gen Z effect

McKinsey Public & Social Sector Insights

Gen Z’s influence on consumer behavior and employment trends is driving contact center leaders to integrate AI, adapt to market changes, and implement holistic strategies for customer care.

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How Cities Can Pair Audio Detection with AI-Powered License Plate Recognition and Video Technology to Revolutionize Addressing Gun Violence

NLC (National League of Cities)

By Josh Thomas, Flock Safety Senior Vice President of Policy and Communications Though June is Gun Violence Awareness Month, city leaders across the country are painfully aware that gun violence is a pervasive issue that their communities grapple with every day.


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New AI Guide Launched for Edtech Developers


The U.S. Department of Education today launched “Designing for Education with Artificial Intelligence: An Essential Guide for Developers,” a resource for education technology (edtech) community members — product leads and their teams of innovators, designers, developers, customer-facing staff, and legal teams — as they work to establish safety, security, and trust while creating artificial intelligence Continue Reading The post New AI Guide Launched for Edtech Developers appeared fir

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A data leader’s technical guide to scaling gen AI

McKinsey Public & Social Sector Insights

The emergence of gen AI is forcing data and AI leaders to revisit their data platforms. Companies that move now can position themselves well for the data-driven future.

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Key Strategies for Public Works Employees to Embrace Government Software

In a rapidly evolving landscape, the integration of digital software into Public Works teams has become imperative. This shift presents an opportunity to transcend traditional approaches, unlocking new levels of efficiency, cost savings, and fostering a culture of continuous improvement. This eBook offers comprehensive strategies to navigate this transformation.

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Barrett & Greene

We’re not scared of AI. It doesn’t take much historical memory to know that pretty much any new technology brings out fear and trepidation. In fact, according to Techradar, “When the Stockton-Darlington Railway opened in 1825, people feared the worst: the human body, surely, wasn't made to travel at incredible speeds of 30 miles per hour. People genuinely believed that going that quickly would kill you in gruesome ways, such as your body melting.

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From Technical Debt to Technical Wellness: A Guide for State and Local Agencies

State Tech Magazine

State and local governments have for years toiled under the burden of technical debt, commonly described as the cost of maintaining outdated software and systems instead of investing in modernization.Technical debt is still a key issue for government IT leaders. According to the National Association of State Chief Information Officers’ 2023 State CIO Survey, the most technical debt resides in human resources, health services and corrections.

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CT employment agency named federal grant recipient for helping formerly incarcerated people find jobs

The Whistle Post

A Connecticut employment agency has been named a recipient of a federal grant for its role in helping formerly incarcerated people find jobs , officials said. The U.S. Department of Labor has awarded The WorkPlace in Bridgeport a $2.5 million grant, according to the agency. The funds are part of more than $56 million in Pathway Home grants to help reduce recidivism and assist people in re-entering their communities after being incarcerated.