AWS Public Sector Blog
AUGUST 17, 2023
The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
AWS Public Sector Blog
APRIL 3, 2024
Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Today, HSD’s texting campaigns are more sophisticated than ever.
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AWS Public Sector Blog
MARCH 31, 2023
The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75
AWS Public Sector Blog
FEBRUARY 10, 2023
The forthcoming expiration of this requirement presents one of the largest-ever health coverage transition events, and states will need to move quickly to return to normal eligibility and enrollment operations. Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination.
Peak Proposals
NOVEMBER 10, 2021
Some diversification is going to be required if your organization depends on grant funding because funders typically cap the amount of money that can go toward general operating expenses. its general operating expenses). The question is, can all nonprofits successfully pursue diversification?
AWS Public Sector Blog
APRIL 4, 2023
Nonprofits around the world use cloud technology to improve operational efficiencies, optimize costs, and advance their missions. Promotional credit enables organizations of all sizes to scale their operations, reduce costs, and deliver more impact on their mission and the communities they serve.
AWS Public Sector Blog
MAY 31, 2023
Through the No Kid Hungry and Cooking Matters campaigns, Share Our Strength is ending childhood hunger in America by making sure all children get the healthy food they need by working with community organizations to provide funding, technical assistance, and resources across the country.
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